The job below is no longer available.
You might also like
in Pittsburgh, PA
- $13.00 to $16.00
Verified per hour - $23
est. per hour Lowe's • 2d agoUrgently hiring 7.8 mi Use left and right arrow keys to navigate 
$50,000 d $60,000Verified per year Dent Wizard • 11h agoUrgently hiring 7 mi Use left and right arrow keys to navigate
Technology Support Assistant - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pittsburgh, PA Pittsburgh, Pennsylvania |
About this job
The Technology Support Analyst (Assistant) will document, troubleshoot and resolve or escalate basic internal technology break-fix/user help issues following documented processes while ensuring end-user satisfaction. This individual will work as a Level 1 front-line support analysts, answer end-users' phone calls and web tickets in our 24/7 Technology Service Desk.
Requirements
- Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.
- Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 analysts, and exploring in lab environment.
- Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
- This position requires the flexibility to work early mornings, nights, and weekends.
- Little or no financial or budgetary responsibility
- None
Your Privacy Choices