Billing Assistant

Home Instead Senior Care® Billing Assistant Job Description LA Homecare, LLC d/b/a Home Instead Senior Care
 
Objective:

The Billing Coordinator is expected to perform a variety of clerical duties related to client billing, time keeping and payroll.  The Billing Coordinator is expected assist and support the Billing Manager with assigned duties in order to provide the highest quality service to clients.
 

Primary Responsibilities:                                                                             

• Reflect the core values of LA Homecare LLC d/b/a Home Instead Senior Care
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Monitor the Clock ins and outs of CAREGivers and contact them or the clients to validate staff coverage in client’s home
• Complete invoicing 2 days upon the end of the billing period
• Assist in the printing and mailing of semi-monthly invoices and pay checks 
• Gather and validate client supportive documentation for long term care insurance, workman compensation and PACE for semi-monthly filing
• Submit long term care insurance, workman compensation and PACE claims along with the supportive documentation within 4 days of the close of billing cycle
• Assist with billing processing, including client invoices and CAREGiver payroll
• Enter and maintain accurate client and CAREGiver records in the operating system
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Keep the Billing Manager and Human Resource Manager abreast to CAREGivers  not providing required documentation or meeting Home Instead time guidelines
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, supervisors, colleagues and CAREGivers

 
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by of LA Homecare, LLC d/b/a Home Instead Senior Care of LA Homecare, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry