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Call Center
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 3470 Waldrop Miami, Florida |
About this job
Essential Duties and Responsibilities:
- Promptly answers incoming calls from clients and determines nature and degree of problem or question for proper course of action.
- Provides information to clients on, including but not limited to, bankruptcy, collection action, court judgments, credit education, credit reports, housing issues, consumer protection laws, student loans, wage attachments, financial planning, etc.
- When handling Customer Service calls, interprets database screens to determine a course of action that will solve a client's problem, and follow established customer service procedures.
- Knowledgeable about program services, consumer rights, credit reports, money management, and budgeting to be able to discuss personal finance issues with clients.
- Provides current information to clients about national and community resources and other organizations, and refers clients as appropriate.
- Schedules appointments for clients, confirms daily appointments, and reschedules appointments as necessary.
- Sets up mailing of all preliminary paperwork to all clients in a timely manner.
- Interacts diplomatically with diverse clientele, and communicates comfortably and confidently over the telephone and in person.
Requirements:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training (EAP, financial services, counseling, banking, credit and collection); or equivalent combination of education and experience.
- Promptly answers incoming calls from clients and determines nature and degree of problem or question for proper course of action.
- Provides information to clients on, including but not limited to, bankruptcy, collection action, court judgments, credit education, credit reports, housing issues, consumer protection laws, student loans, wage attachments, financial planning, etc.
- When handling Customer Service calls, interprets database screens to determine a course of action that will solve a client's problem, and follow established customer service procedures.
- Knowledgeable about program services, consumer rights, credit reports, money management, and budgeting to be able to discuss personal finance issues with clients.
- Provides current information to clients about national and community resources and other organizations, and refers clients as appropriate.
- Schedules appointments for clients, confirms daily appointments, and reschedules appointments as necessary.
- Sets up mailing of all preliminary paperwork to all clients in a timely manner.
- Interacts diplomatically with diverse clientele, and communicates comfortably and confidently over the telephone and in person.
Requirements:
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training (EAP, financial services, counseling, banking, credit and collection); or equivalent combination of education and experience.
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