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Inbound Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 100 Parkway RD South Charleston South Charleston, West Virginia |
About this job
We have a full-time/part-time opening for a Inbound Customer Service Representative.
Must be able to work various shifts per week.
Requirements
Responsibilities:
Our customer service advisors perform the following tasks:
* Carefully listen to and understand customer issues
* Probe and isolate issue causes
* Utilize available resources to identify appropriate solutions for customers
* Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
* Ensure customer satisfaction through effective call resolution
* Identify and escalate emerging product or customer dissatisfaction issues
Requirements
* High school diploma or the equivalent
* Basic computer skills
* Typing speed of at least 25 words per minute
* Ability to multi-task
* Excellent verbal and written communication skills
* Company drug screen and background check are required
Our customer service advisors perform the following tasks:
* Carefully listen to and understand customer issues
* Probe and isolate issue causes
* Utilize available resources to identify appropriate solutions for customers
* Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
* Ensure customer satisfaction through effective call resolution
* Identify and escalate emerging product or customer dissatisfaction issues
Requirements
* High school diploma or the equivalent
* Basic computer skills
* Typing speed of at least 25 words per minute
* Ability to multi-task
* Excellent verbal and written communication skills
* Company drug screen and background check are required
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