Production Support - Full-time / Part-time

We have a full-time/part-time opening for a Production Support.

Must be able to work various shifts per week.

A Support role within the Global Foreign Exchange IT team.

Working closely with traders, middle office staff, operations and product control in resolving business related issue within the support team. The candidate will be expected to communicate effectively with the traders and resolve/escalate issues.

This is a high profile role offering an excellent opportunity to gain extensive knowledge of Fixed Income within a Global Support framework.

KEY DELIVERABLES:
Support FX IT applications from business perspective.
Support of FX Option trading and Risk management systems
Respond to all user issues/queries within published timeframes
Provide first line application support including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment
Accurate incident logging and tracking adhering to published procedures
Produce and maintain support knowledge base and documentation and contribute to the teams increased ability to service the user base
Formulate solutions to reduce issue impact on the business users
Share new skills with colleagues
Liaise with internal dev teams to accurately report on incidents requiring software changes

ADDITIONAL DUTIES / RESPONSIBILITIES:
Strong verbal and written communication skills. Must be able to communicate with traders/product control as well as other IT teams.
Strong knowledge of UNIX, Windows Server, SQL, XML
Able to perform quickly and accurately in a high pressure and highly dynamic environment whilst adhering to guidelines
Candidate must have attention to detail and have the ability to work independently.
Suitable candidates will be results-oriented and goal-driven self-starters
Prior experience of supporting trading/risk management systems and electronic trading applications

QUALIFICATIONS:
Graduate qualification in Computer Science, Business or other relevant degree
Strong work experience in the financial industry supporting multiple applications.
Experience of working in a busy user facing support environment covering varied and multiple applications.
Proven track record of supporting trading applications.
Exposure to Microsoft Office suite of applications
Unix Solaris, Windows NT, Oracle/Sybase
SQL Ability to construct statements to create reports
Business knowledge of Options / Derivatives a plus.

CANDIDATE VALUE PROPOSITION:
This is a high-profile role offering an excellent opportunity to gain extensive exposure to FX trading within one of the worlds foremost investment banks.

DIVISIONAL OVERVIEW:
Fixed Income IT is a global organization, spread across the Americas, Europe and Asia Pacific. Its primary function is to provide IT support for the Firms Fixed Income Business lines, primarily the Front Office. The business areas include Cash Trading, Structured Products, Electronic Trading, Global Loans, Leveraged Finance, Global Money Markets, Global Fx, Repo, Sales, Research and Corporate Banking, Proprietary Trading, CDOs, Analytics, Origination, Structured Product Control, Global Client Technology and Energy. Additional areas include Architecture, Cross-Product Development (Project Management, Business Analysis, and Quality Assurance) and Support

A Support role within the Global Foreign Exchange IT team.

The successful candidate will be working closely with traders, middle office staff, operations and product control in resolving business related issue within the support team. The candidate will be expected to communicate effectively with the traders and resolve/escalate issues.

Experis is an Equal Opportunity Employer (EOE/AA)