Sr. Director Learning- Commercial Services -OPEN LOCATION - Full-time / Part-time

The Senior Director of Learning for Commercial Services and Enterprise Systems will be responsible for the strategic direction and leadership of the Learning and Development team focused on our Commercial Services organization and will include Sales, Revenue Management, Hilton Reservations (HRCC), Global Marketing, Digital and Loyalty and Partnerships, as well as our Enterprise Systems such as Property Management and Reservations systems. The team provides consulting expertise and will be responsible for content development for all new learning initiatives in these areas.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Senior Director of Learning for Commercial Services and Enterprise Systems will be responsible for leading the development of curricula for each area of our Commercial Services function and ensuring that all learning programming is aligned with the business objectives of the Commercial Services organization, the Learning and Development strategic direction for the company and with Hilton Worldwide's overarching objectives.

 

Other key priorities are listed below:

• Lead the learning strategy and execution as related to our Enterprise Systems tools and software

• Responsible for ensuring that all learning is delivered in an effective and cost efficient manner

• Will be expected to build effective, collaborative relationships with clients, to provide excellent service delivery

• Utilize learning and development expertise to guide and influence decisions made on training developed for Team Members at all levels of the organization, both field based and corporate

• Primary business partners will be HR Consulting, other Learning and Development peers, and the senior leaders within the Commercial Services and IT organizations as well as their department heads

• Excellent presentation and public speaking skills, as well as excellent written communication skills

• Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate

• Ability to proactively identify and prevent potential problems and to develop problem solving skills among direct reports and other Team Members as appropriate

• Budget development and management skills, including the ability to track expenses against commitments, set priorities for funding, and develop annual budget

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

 

• BA/BS Bachelor's Degree

• A minimum of seven (7) years of experience in a Corporate Learning and Development organization with a background in Sales, Revenue Management or other commercial areas

• A minimum of five (5) years of experience working with the Learning and Development theory, with experience in instructional design and learning delivery via in-person and virtual methods

• A minimum of three (3) years of experience in a senior leadership role managing a team

• Experience working with a global, matrixed organization

• Ability to travel up to at least 40% of the time

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• MA/MS Master's Degree

• A minimum of ten (10) years of professional experience

• A minimum of ten (10) years of experience in a Corporate Learning and Development organization with a background in Sales or other commercial areas

• A minimum of eight (8) years of experience at the Director level

• A minimum of five (5) years of Hospitality industry experience preferred

• A minimum of five (5) years of experience in a senior management role

• CPLP certification

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA/Disabled/Veterans