Restaurant Assistant Manager (Subway)- North Charleston - Full-time

JOB SUMMARY:
This position assists the Restaurant Manager with daily activities and oversees the Restaurant facility operation in the absence of the Restaurant Manager. The Restaurant Assistant Manager provides top quality service and assistance to customers; coaches Restaurant staff and works with the Restaurant Manager to maintain a safe, cost-effective and profitable business unit.
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
JOB DUTIES & RESPONSIBILITIES:
1. Customer Satisfaction: Provides and coaches Restaurant staff to provide excellent customer service in a courteous, friendly and attentive manner.
a. Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
b. Resolves or assists to resolve routine customer concerns within established guidelines.
c. Reports to work on time and follows the dress and appearance code.
2. Facility Condition: Maintains an awareness of the overall Restaurant facility's condition; notifies the
Restaurant Manager of any equipment failure or maintenance/supply needs; and performs or directs
Restaurant staff to perform a variety of general housekeeping duties including:
a. Sweeping and mopping or cleaning floors.
b. Dusting and/or washing windows, counters, displays, Restaurant areas and bathrooms.
c. Picking up and disposing of trash, litter or debris.
d. Cleaning/checking equipment including the coffee machines; grill, fry or other cooking units; beverage,
Ice or other refrigeration units; and other machines, tools and work aids used.
3. Merchandising: Monitors and ensures that food product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.
a. Prepares or assists in preparing product inventory orders.
b. Prepares and ensures food items are prepared according to menus and recipes with proper weights, holding times and temperatures; practices and ensures safe food handling procedures are followed.
c. Uses and coaches Restaurant staff to use suggestive selling and other techniques to maximize sales.
d. Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
4. Sales Controls: Ensures all shift sales are completed in accordance with Company policies by entering and coaching Restaurant employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change.
5. Financial Controls: Keeps accurate cash, sales, food cost, payroll and inventory control records and accounts for variances.
a. Assist with or completes all appropriate daily paperwork required performing the banking function and daily deposit as directed by the Restaurant Manager; ensures currency drops are made appropriately.
b. Follows vendor check-in procedures and accounts for quality and quantity of product received during vendor deliveries.
c. Notifies the Restaurant Manager of any sales, cash, inventory or operating discrepancy.
d. Follows Company and/or brand guidelines for product breakage or spoilage.
6. Staffing Controls: Oversees the activities of Restaurant employees as directed by the Restaurant Manager.
a. Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
b. Assists with scheduling and assigning duties to Restaurant employees.
c. Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews.
7. Internal/External Controls: Follows and ensures Restaurant employees follow all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business. Seeks guidance from the Restaurant Manager and/or appropriate management areas about legal questions or obligations.
8. Security Controls: Assists the Restaurant Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property.
a. Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Restaurant Manager.
b. Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
9. Administrative Controls: Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the Restaurant Manager.
a. Takes inventory of stock to identify items to be reordered or replenished.
b. Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports.
c. Reviews and verifies employee paperwork and timekeeping records to ensure accuracy and completeness.