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in Cherokee, NC
$10est. per hour
Cocktail Server -Essence Lounge - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cherokee, North Carolina |
About this job
All Harrah's employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.
Job Description:
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work in an assigned area, such as a dining room or lounge and pleasantly takes beverage orders form guests
Provide fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared
Present the beverage to the guest
Present checks to the guest, accepts payment and gives change when necessary
Will utilize "server banking" to complete alcohol sales
Must work events in the Entertainment area as needed
Maintain a clean station at all times
Able to answer questions about Harrah's facilities and services
Explain and encourage Total Reward participation
Provide fast, friendly service to customers
Acknowledge and respond to customers immediately
Learn and greet customers by name
Invoke service recovery as needed
Pick up trash, glasses, and litter in or out of work area
Keep errors to a minimum
Anticipate customers' needs
Seek coaching to improve performance
Monitor guest consumption of alcohol and intervenes as needed according to guidelines
Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
MINIMUM QUALIFICATIONS:
High school diploma or GED required
Six months prior customer service experience preferred
CARE certified
Must demonstrate the following essential knowledge and skills: Excellent customer service and communication skills required
Excellent interpersonal skills
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to complete cash and charge transactions
Must be familiar with tray service
APPEARANCE REQUIREMENTS:
Overall Guidelines (applied equally to male/female):
* Appearance: Must maintain Personal Best image portrayed at time of hire
* Jewelry, if issued, must be worn. Otherwise, tasteful and simple jewelry is permitted; no large chokers, chains or bracelets
* No faddish hairstyles or unnatural colors are permitted
Males:
* Hands and fingernails must be clean and nails neatly trimmed at all times. No colored polish is permitted
* Eye and facial makeup is not permitted
* Shoes will be solid black leather or leather type dress style
Females:
* Hair must be teased, curled, or styled every day you work
* Stockings are to be of nude or natural color consistent with employee's skin tone ; n o runs in stockings
* Nail polish can be clear, white, pink or red color only. No exotic nail art or length
* Makeup (face powder, blush and mascara) must be worn and applied in complimentary colors. Lip color must be worn at all times
* Shoes will be basic black pumps with 1-inch minimum heel height and closed heel and toe
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to operate in mentally and physically stressful situations
Must be able to lift and carry up to 25 pounds constantly
Must have the ability to frequently reach above and below the shoulder, stand and walk for up to four hours wearing one inch (minimum height) heels
Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
Must be able to bend, stoop and twist when serving beverages
Must be able to tolerate areas containing secondary smoke
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 5.14.12
Job Description:
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work in an assigned area, such as a dining room or lounge and pleasantly takes beverage orders form guests
Provide fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared
Present the beverage to the guest
Present checks to the guest, accepts payment and gives change when necessary
Will utilize "server banking" to complete alcohol sales
Must work events in the Entertainment area as needed
Maintain a clean station at all times
Able to answer questions about Harrah's facilities and services
Explain and encourage Total Reward participation
Provide fast, friendly service to customers
Acknowledge and respond to customers immediately
Learn and greet customers by name
Invoke service recovery as needed
Pick up trash, glasses, and litter in or out of work area
Keep errors to a minimum
Anticipate customers' needs
Seek coaching to improve performance
Monitor guest consumption of alcohol and intervenes as needed according to guidelines
Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
MINIMUM QUALIFICATIONS:
High school diploma or GED required
Six months prior customer service experience preferred
CARE certified
Must demonstrate the following essential knowledge and skills: Excellent customer service and communication skills required
Excellent interpersonal skills
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to complete cash and charge transactions
Must be familiar with tray service
APPEARANCE REQUIREMENTS:
Overall Guidelines (applied equally to male/female):
* Appearance: Must maintain Personal Best image portrayed at time of hire
* Jewelry, if issued, must be worn. Otherwise, tasteful and simple jewelry is permitted; no large chokers, chains or bracelets
* No faddish hairstyles or unnatural colors are permitted
Males:
* Hands and fingernails must be clean and nails neatly trimmed at all times. No colored polish is permitted
* Eye and facial makeup is not permitted
* Shoes will be solid black leather or leather type dress style
Females:
* Hair must be teased, curled, or styled every day you work
* Stockings are to be of nude or natural color consistent with employee's skin tone ; n o runs in stockings
* Nail polish can be clear, white, pink or red color only. No exotic nail art or length
* Makeup (face powder, blush and mascara) must be worn and applied in complimentary colors. Lip color must be worn at all times
* Shoes will be basic black pumps with 1-inch minimum heel height and closed heel and toe
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to operate in mentally and physically stressful situations
Must be able to lift and carry up to 25 pounds constantly
Must have the ability to frequently reach above and below the shoulder, stand and walk for up to four hours wearing one inch (minimum height) heels
Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
Must be able to bend, stoop and twist when serving beverages
Must be able to tolerate areas containing secondary smoke
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 5.14.12
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