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in Key West, FL

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Hours Full-time, Part-time
Location Key West, Florida

About this job

OCCUPATION PROFILE

JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT

OCCUPATION: EXEC SECRETARIES & EXEC ADMIN ASSISTANTS

43-6011

BROADBAND LEVELS: Level 1 -- Pay Band 001

Level 2 -- Pay Band 003

Level 3 -- Pay Band 005

Level 4 -- Pay Band 006

Level 5 -- Pay Band 010

DESCRIPTION

The person in this position is responsible for front office duties at the Health Care Center primary care clinic performing specialized clerical work which requires independent decision making and fiscal accountability. Duties include but are not limited to:

Client check out process: Collect money due; post charges and collections; generate statements for self-pay clients, establish arrangements for tracking payments on accounts, receipt clients as appropriate, prepare revenue sheets and bank deposits. Collect co-pays and submit third party billing information to the business office; ensure that grant program funds are not used to pay for charges that are covered by Medicaid, Medicare, or other third party payers. Perform financial operations in accordance with established FL DOH business processes, such as Cash Drawer Day Sheet, General Daily Posting, bank deposits, and cash balance reconciliation. (30%)

Health Management System (HMS): Perform data entry and generate reports; client registration, financial screening, scheduling, billing and collections, services and reports. Maintain computerized clinic schedules. Schedule and refer clients at checkout according to clinician instructions. (25%)

Access the Florida Medicaid System (FMIS) and Availability to ensure accurate third party billing and collections of co-pays at check out. (15%)

Perform client check in process and medical records functions when necessary: Prepare medical records for clinic visits, complete client encounter forms for clinical services; review records after clinic visit to assure that services have been documented. Make reminder calls and generate no show reports. (15%)

Quality and Customer Service: Participate in quality improvement activities and customer service improvement initiatives. Complete job related training to ensure compliance with business processes and to maximize revenues. Present an open and welcoming reception for all individuals entering the doors and seeking assistance at the front desk. (10%)

Perform other work related duties as assigned. (5%)

This is work providing high-level administrative support by conducting research, preparing reports, handling information requests, assisting with program management, assisting constituents, and performing administrative and clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Incumbents may also train and supervise lower-level clerical staff.

KNOWLEDGE, SKILLS and ABILITIES, including utilization, required for this position:

Knowledge of methods of data collection, knowledge of the principles and techniques of effective communication.

Ability to deal with the public in a courteous manner. Ability to establish and maintain effective working relationships with others.

Knowledge of Microsoft Word, Outlook and Excel.

Ability to collect, evaluate and analyze data relating to accounting, personnel, purchasing and report writing. Ability to prepare correspondence and administrative reports. Ability to plan, organize and coordinate work assignments.

Ability to understand and apply applicable rules, regulations, policies and procedures.

EMERGENCY DUTY: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of incumbent includes working in special needs or Red Cross shelters or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster man-made or natural.

EXAMPLES OF WORK

Coordinates and directs office services, such as records and budget preparation, contact management and personnel, and related duties to aid executives.

Prepares and maintains records and reports, such as recommendations for solutions of administrative problems, reports, financial reports, applications and administrative orders.

Files, maintains, arranges for storage, retrieves or reproduces documents, records, and reports.

Analyzes operating practices and procedures to create new or to revise existing methods.

Reviews, assigns, prepares and tracks correspondence assignments.

Reviews and prepares agenda materials.

Maintains various databases.

Interprets administrative and operating policies and procedures.

Studies management methods to improve workflow, simplify reporting procedures, or implement cost reductions.

Plans meetings and/or conferences and travel.

Reads and responds to correspondence.

Represents executive at meetings and on telephone.

Assists with preparation of publications and other materials.

EXAMPLES OF JOB CHARACTERISTICS

Performing Administrative Activities

Approving requests, handling paperwork, and performing day-to-day administrative tasks.

Communicating With Other Workers

Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Getting Information Needed to do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Monitoring and Controlling Resources

Monitoring and controlling resources and overseeing the spending of money.

Coordinating Work and Activities of Others

Coordinating members of a work group to accomplish tasks.

Interpreting Meaning of Information to Others

Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.