Customer Service Representative

Xerox is the world's leading enterprise for business process and document management. Its services, technology,

and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work

gets done so they operate more effectively and focus more on what matters most: their real business. Xerox

offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions,

HR benefits management, finance support, transportation solutions, and customer relationship management

services for commercial and government organizations worldwide. The company also provides extensive leadingedge

document technology, services, software and genuine Xerox supplies for graphic communication and

office printing environments of any size. Xerox serves clients in more than 160 countries. For more information,

visit www.xerox.com, www.news.xerox.com,www.realbusiness.com or www.xerox.com/businessservices .

The challenge

Here at Xerox, we strive to find the best talent available to add to our wildly successful and growing operations. All of

our employees are part of a family with our client, and all of our clients are part of an even larger family with Xerox. We

believe a job should offer more than just a steady paycheck, but a place to learn and grow and interact! If you're looking

to be part of a historically iconic brand and looking to make a difference for our clients and your future, we want you to

apply!

No, really. Training classes are coming up. Get your application in today!

What you'll do

You'll respond to customer inquiries in a call center environment, using a computerized system. You're the front line and

most crucial part to business!

- Provide consumers/patients all benefit information and guidance to make informed decisions

- Assist callers with out of pocket costs, status of orders, requesting refills, enrolling as a new member, updates to credit

card information, make changes to members mailing information, updates to credit card information, make changes to

members' mailing information, refer calls to other assistance such as members mailing information or Pharmacy concerns

(i.e. pill identification, potential mis-fill, questions regarding dosage or drug information)

- Demonstrates an empathetic, caring attitude with members

- You will be trained to be proficient on all computer systems for research

- Accurately document each call or referral

- Effectively escalate issues when necessary

- Provide education and training to members for utilization of website and IVR systems available to them

- Advise management of trends or issues that may impact members

What you'll need

- A high school diploma or equivalent

- Eligibility to work in the United States

- At least be 18 years of age

- Possess good communication skills

- Experience in customer service/relations

- Willingness to take initiatives to help others

- Ability to complete multi-week paid training

All Xerox new hires will be required to complete a company standard background check and drug screening

What are the next steps?

- Put your game-face on!

- Submit your application online!

- Don't be stingy, tell your friends! Our best kept secret is we've got lots of openings available.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace

reputation, what are you waiting for?

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed,

religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability,

use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any

other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for

employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com

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