Customer Service Representative - Purchasing

COMPANY DESCRIPTION

Our vision at Headway Workforce Solutions is to set the standard for the Human Capital profession by sourcing, recruiting and placing great people with great companies. Headway‘s client focused approach provides both job seekers and employers with a high-touch, best-in-class service model.

At Headway, we strive to be a job seeker‘s career agent by guiding, advising and placing them in the best positions and organizations based on their particular goals.

At Headway, our Character, Commitment and Passion, to both candidates and clients, are the foundation of the company’s culture. These principles allow our employees to be more responsive, flexible and customer-centric so we can focus on building strategic value for our client-partners human capital.

JOB DESCRIPTION

We're currently seeking a Customer Service Representative - Purchasing for a contract opportunity in Garner, NC with our partner, one of the leading providers of farm equipment supply.

Daily Responsibilities Include:

• Verifies nomenclature and specifications of purchase requests.
• Answers both Internal customers’ questions concerning price and availability of items. If necessary,
  suggests alternate items or options to satisfy the customer’s needs.
• In some instances will suggest add-on items so the order will meet the vendor’s requirements in terms of Min $ Amts or Freight.
  Utilizes the computer system to provide answers for customers, including available inventory, processing support for PreSold, Fast Ex, Ship Direct, or Special Order PO’s, and any other information necessary to provide satisfaction to both internal and external customers
• Consults catalogs and or Vendor Customer Service personnel to obtain prices, product technical
  information & specifications in order to insure product meets the customers’ needs.
• Communicates with various parties including customers, vendors, co-workers, and supervisors via
  phone, emails, or face-to-face communication.
• Locates information from various resources within the corporate office to meet the customer’s needs.
• Implements purchasing protocol when providing information and assisting customers.

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience
  and/or training; or an equivalent combination of education and experience.

ADDITIONAL INFORMATION

• 8am - 5 pm
• Temp to hire