Area Manager

Area Manager

Job Summary and Mission:

At Teavana we aspire to a life more flavorful, more colorful and more delicious. We are students of the world of tea---respecting its ancient traditions and reimagining them for new tea enthusiasts.

Teavana became part of the Starbucks family in 2012. Tea has always been part of Starbucks heritage---the company was founded as Starbucks Coffee, Tea and Spices in 1971. Our goal to share the vibrance of super-premium tea with more people is well underway. And there are many opportunities for you to take part in it. This job contributes to Teavana's success by leading a team of General Managers within an assigned area to achieve business revenue growth, quality and profitability, while creating and maintaining a positive Teavana experience for our customers and partners. The area manager is required to regularly and customarily exercise discretion in managing the overall operation of the stores within the assigned area. The majority of time is spent staffing, coaching, developing and managing the performance of the General Managers while also managing the areas' financial performance. Acts in accordance with Teavana and Starbucks guiding principles.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: * Works with the HR team to recruit talent for the area. Coaches and develops General Manager team to select high quality talent for their stores. * Conducts store visits on a rotating basis and coaches and trains in each visit. * Builds General Manager capability to coach, develop and manage the performance of their direct reports. * Manages through unusual events to maintain the area's operating standards at all times. * Manages with integrity, honesty and knowledge that promote the culture, values and mission of Teavana. * Sets clear expectations, delegates and communicates key responsibilities and practices to General Managers to ensure smooth flow of operations. * Drives sales and the implementation of Teavana programs by motivating and supporting their General Manager team to develop and implement action plans that meet operational objectives. * Recognizes and reinforces store accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. * Utilizes and demonstrates effective management principles and practices creating an environment where partners are valued and respected.

Planning and Execution - Executes operational plans for the work group and manages and measures results. * Follows up consistently with team of General Managers to ensure accountability to plans. * Accesses resources to support store operations and to execute initiatives. * Monitors and manages area-wide management staffing levels. Ensures effective Assistant General Manager and General Manager development, in order to achieve and maintain area operational requirements. * Utilizes existing tools to identify and prioritize communication and filters communication concisely and accurately in a positive manner. * Reviews store environments to identify problems, concerns and opportunities for improvement in order to provide consultation and coaching to their General Manager team to take action and achieve operational excellence.

Business Requirements - Provides functional expertise and executing functional responsibilities: * Builds General Manager capability to analyze store level business trends and results through store evaluations, indicator reports, productivity reports, and sales reports. * Leads by example and follows the Enhances Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type. * Observes, coaches and provides feedback to partners to improve customer experience and sales results. * Ensures adherence to applicable wage and hour laws for nonexempt partners and minors. * Walks visual guides with General Managers in advance of promotions. Has plan of follow up mid promotion to ensure clean and clear visual presentation. Sets standards for cleanliness and consistency in presentation. * Communicates all potential concerns regarding level of merchandise and communicates promptly to the Regional Director for all potential issues. * Actively supports the selling process through the General Manager, and helps the General Manager problem solve the process through coaching and role play. * Proactively identifies problems, embraces problems as challenges to solve and coaches General Managers to do the same. * Responsible to follow up and follow through on all IT and Facilities.

Partner Development & Team Building -- Provides partners with coaching, feedback, developmental opportunities and building effective teams: * Develops and maintains positive relationships with partners by understanding and addressing needs and concerns. Challenges and motivates partners to achieve business results. * Ensures General Managers adhere to legal and operational compliance requirements. Regularly checks in to ensure hourly partners have been trained to adhere to legal and operational compliance requirements. * Manages the timely performance review process for all store partners. * Recognizes and reinforces individual and team accomplishments by using existing organizational methods including all channels. * Utilizes and demonstrates effective management principles and practices to create and maintain a successful team

Requirements

Summary of Experience:

* Progressively responsible retail experience (5 years) * Managing teams through leadership and coaching (3 - 5 years) * Retail management experience * Experience selling (commission based sales or small box specialty preferred) * High School Diploma/GED

Required Knowledge, Skills and Abilities:

* Ability to manage the overall operations of multiple stores independently. * Knowledge of retail or restaurant industry operations. * Strong communication skills-written and verbal. * Organization and planning skills in a customer service and sales focused environment. * Strong operational skills in a customer-service environment. * Supervisory skills and team building skills. * Reliable transportation and ability to travel weekly.

Starbucks Corporation is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP

here .