General Operations Supervisor

The General Operations Supervisor serves as the Lead Supervisor in support of the CSL Plasma Center Management.

MAIN RESPONSIBILITIES and ACCOUNTABILITIES Act as lead supervisor in ensuring the day-to-day activities of center operations are compliant with Standard Operating Procedures (SOPs) and applicable federal and local regulations as well as HR policies. Advise management of ER issues or escalated donor issues. Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions. Develop donor flow knowledge and assist with identifying problem areas and implement corrective action as needed with Management oversight. Ensure excellent customer service by all staff. Partner with center management in collecting and analyzing data to support continuous improvement and meet center production goals. Partner with center management so that the center is "inspection ready" at all times and customer requirements meet the safety of donors and employees including compliance with OSHA regulations. Collaborate with management to understand and determine center financial responsibility including budgets, forecasts and financial impact to business including center production goals. Participate with management in the recruitment and selection of center operation staff and in conducting performance appraisals and performance feedback. Assist management with audits by working with center quality and quality assurance team to develop effective corrective action plans to address any areas of deficiency. Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Maintain confidentiality of all personnel, donor and center information. May be cross trained in other areas to meet the needs of the business Must successfully complete the leadership development program and be able to relocate within 12 months. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

JOB SPECIFICATIONS Bachelor's degree in business administration or biological sciences program or equivalent combination of education, training and experience required If no Bachelor's degree, minimum 1 year supervisory experience or minimum 2 years in a leadership position required in a medical, quality, or regulated environment preferred Customer service skills and the ability to effectively work with the public Strong critical reasoning, decision-making, and problem solving skills to analyze situations Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Strong written and verbal communication, and interpersonal and presentation skills to drive results Working knowledge of Microsoft Office products, Proficient in English and attention to detail and ability to follow written and verbal directions in exact detail required. Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations Overnight travel required up to approximately 10 days per year

CSL Plasma is an EEO/AA Employer