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Nurse Navigator - Joint Center (FT, Days)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Houston, Texas |
About this job
Position Highlights
MINIMUM QUALIFICATIONS:
1. Education: Graduate of an accredited School of Professional Nursing with a Bachelor's of Science Nursing degree required.
2. Experience: Three (3) years of nursing experience in intended practice.
3. Licenses/Certifications:
o Registered Nurse, current license and in good standing in the state of Texas
o Basic Life Support certificate
*Orthopedic certification preferred.
4. Must have excellent interpersonal communication skills and have the ability to teach, analyze and problem solve with relative ease. Must have good decision making skills.
5. Performs duties in a manner to promote quality patient care and customer service/satisfaction, while promoting safety, cost efficiency, and a commitment to the CQI process.
PRINCIPAL ACCOUNTABILITIES:
1. Collaborates with administration on growth and clinical operations pertaining to the Joint Center.
2. Leads the Joint Center implementation and operational team meetings. Ensures the timeline and key deliverables of the implementation plan are achieved. Responsible for reporting and achieving the scorecard targets.
3. Works in collaboration with marketing, business development and outreach to conduct community education seminars in targeted outreach areas to increase awareness and grow market share. Assists with physician based community education seminars as needed.
4. Partners with Preadmission Testing department for joint replacement procedures to ensure that all patients receive appropriate education regarding their joint replacement procedure, including preparation for the hospitalization, what to expect during the hospitalization and following transition to home, skilled or rehabilitation services. Works with rehabilitation and other services to ensure a comprehensive patient education and preparation is achieved and maintained on an ongoing basis.
5. Coordinates the episode of care for all Joint Center patients including; coordination with physician offices to ensure timeliness of diagnostic services and preoperative work ups are complete, follows all patients and coordinates patient care during the acute hospitalization, and post discharge follow-up to facilitate a seamless delivery of care process.
6. Functions as member of an integrated professional team in the ongoing accurate assessment of patient's needs through rounding with physicians and nurse caregivers to promote the development, implementation and evaluation of the nursing care plan on an ongoing basis.
7. Collaborates with physicians, nursing, physician therapy, operating room staff, marketing department, food service, pharmacy, outreach coordinators and all members of the healthcare team through team conferences and one-on-one meetings to ensure a quality care-delivery process for patients across the continuum.
8. Responsible for working with system Joint Center operations council on development, revision, and implementation of common patient education materials to educate patient and families on joint replacement procedures incorporating an interdisciplinary approach and utilizing best practices and research findings. Ensures all system and campus level materials are standardized and consistent with standard order sets and clinical pathways at a campus level. Accountable for working with system Joint Center operations council to update materials as needed to maintain high quality of care standards. Approval for all patient education material changes will need to be administered through system marketing.
9. Participates in staff education on an individual and/or group basis as needed. Provides support to the Joint Center team for continual learning.
10. Accountable for the key performance measures of the Joint Center. Works with the team to identify and track key performance measures including but not limited to: patient satisfaction, physician satisfaction, LOS, cost/case, discharge disposition, and orthopaedic specific outcome tools as necessary. Works with the data mining support area to distribute reports to key stakeholders and participates in process improvement initiatives as required.
11. Collaborates with hospital quality team to obtain and maintain appropriate joint replacement certifications.
12. Maintains flexible work hours to accommodate patients and physicians which often includes long hours and unscheduled shifts for emergency cases and peak periods of activity.
13. Acts as a resource to all members of the health care team related to provision of care, enhancing assessment skills of others, establishment of appropriate care standards, and determination of realistic goals for optimal patient outcome.
14. Maintains a current knowledge of changes in joint replacement patient care management standards, and takes appropriate measures to incorporate into performance systems.
15. Promotes evidence based practice in self and others by reading, interpreting and evaluating research for utilization in practice.
16. Assists the Joint Center referral call center in addressing questions from potential patients, and when appropriate, scheduling patients for an initial appointment with the appropriate Joint Center affiliated physician via Memorial Hermann's on-line scheduling system, Schedule Now. Uses Memorial Hermann's CRM system to track required information on Joint Center leads (potential patients).
17. Uses the Memorial Hermann's CRM system to track and report on key information related to patients scheduled for joint replacement surgery.
KB
MNTR
MINIMUM QUALIFICATIONS:
1. Education: Graduate of an accredited School of Professional Nursing with a Bachelor's of Science Nursing degree required.
2. Experience: Three (3) years of nursing experience in intended practice.
3. Licenses/Certifications:
o Registered Nurse, current license and in good standing in the state of Texas
o Basic Life Support certificate
*Orthopedic certification preferred.
4. Must have excellent interpersonal communication skills and have the ability to teach, analyze and problem solve with relative ease. Must have good decision making skills.
5. Performs duties in a manner to promote quality patient care and customer service/satisfaction, while promoting safety, cost efficiency, and a commitment to the CQI process.
PRINCIPAL ACCOUNTABILITIES:
1. Collaborates with administration on growth and clinical operations pertaining to the Joint Center.
2. Leads the Joint Center implementation and operational team meetings. Ensures the timeline and key deliverables of the implementation plan are achieved. Responsible for reporting and achieving the scorecard targets.
3. Works in collaboration with marketing, business development and outreach to conduct community education seminars in targeted outreach areas to increase awareness and grow market share. Assists with physician based community education seminars as needed.
4. Partners with Preadmission Testing department for joint replacement procedures to ensure that all patients receive appropriate education regarding their joint replacement procedure, including preparation for the hospitalization, what to expect during the hospitalization and following transition to home, skilled or rehabilitation services. Works with rehabilitation and other services to ensure a comprehensive patient education and preparation is achieved and maintained on an ongoing basis.
5. Coordinates the episode of care for all Joint Center patients including; coordination with physician offices to ensure timeliness of diagnostic services and preoperative work ups are complete, follows all patients and coordinates patient care during the acute hospitalization, and post discharge follow-up to facilitate a seamless delivery of care process.
6. Functions as member of an integrated professional team in the ongoing accurate assessment of patient's needs through rounding with physicians and nurse caregivers to promote the development, implementation and evaluation of the nursing care plan on an ongoing basis.
7. Collaborates with physicians, nursing, physician therapy, operating room staff, marketing department, food service, pharmacy, outreach coordinators and all members of the healthcare team through team conferences and one-on-one meetings to ensure a quality care-delivery process for patients across the continuum.
8. Responsible for working with system Joint Center operations council on development, revision, and implementation of common patient education materials to educate patient and families on joint replacement procedures incorporating an interdisciplinary approach and utilizing best practices and research findings. Ensures all system and campus level materials are standardized and consistent with standard order sets and clinical pathways at a campus level. Accountable for working with system Joint Center operations council to update materials as needed to maintain high quality of care standards. Approval for all patient education material changes will need to be administered through system marketing.
9. Participates in staff education on an individual and/or group basis as needed. Provides support to the Joint Center team for continual learning.
10. Accountable for the key performance measures of the Joint Center. Works with the team to identify and track key performance measures including but not limited to: patient satisfaction, physician satisfaction, LOS, cost/case, discharge disposition, and orthopaedic specific outcome tools as necessary. Works with the data mining support area to distribute reports to key stakeholders and participates in process improvement initiatives as required.
11. Collaborates with hospital quality team to obtain and maintain appropriate joint replacement certifications.
12. Maintains flexible work hours to accommodate patients and physicians which often includes long hours and unscheduled shifts for emergency cases and peak periods of activity.
13. Acts as a resource to all members of the health care team related to provision of care, enhancing assessment skills of others, establishment of appropriate care standards, and determination of realistic goals for optimal patient outcome.
14. Maintains a current knowledge of changes in joint replacement patient care management standards, and takes appropriate measures to incorporate into performance systems.
15. Promotes evidence based practice in self and others by reading, interpreting and evaluating research for utilization in practice.
16. Assists the Joint Center referral call center in addressing questions from potential patients, and when appropriate, scheduling patients for an initial appointment with the appropriate Joint Center affiliated physician via Memorial Hermann's on-line scheduling system, Schedule Now. Uses Memorial Hermann's CRM system to track required information on Joint Center leads (potential patients).
17. Uses the Memorial Hermann's CRM system to track and report on key information related to patients scheduled for joint replacement surgery.
KB
MNTR
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