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Air Conditioning / HVAC Technician - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | HUNTSVILLE, AL HUNTSVILLE, Alabama |
About this job
Now hiring an Air Conditioning / HVAC Technician for an in-bound technical call center to handle challenging repair calls and provide high level technical repair assistance to field technicians.
Job duties include, but are not limited to:
- Provide complex technical support to field technicians in the field by phone, email or other methods
- Have the knowledge and experience necessary to be able to diagnose technical inquiries to isolate the nature of the problem and resolve advanced support issues
- Make decisions to continue with repair attempts or return product
- Work with other departments in resolving issues related to repeat repairs
- Handle escalated issues from agents on difficult repair cases in a positive and productive manner
- Document all calls
The Ideal Candidate for this position will meet the following qualifications:
- Possess an Associate s degree in HVAC and Electrical, or equivalent knowledge and experience in the HVAC field and/or similar call center.
- Possess extensive knowledge of MS Office including Excel, Word, and PowerPoint is required.
- Excellent hands on customer service experience, particularly with commercial duct free systems with DC inverter technology. Knowledge and experience of PTCA s also helpful.
- Ability to read and interpret schematics
- Ability to type at least 35 words per minute
To apply, please submit resume to APSHuntsville@apstemps.com
Equal Opportunity Employer
Meet Your Recruiter
apshuntsville
Requirements
Now hiring an Air Conditioning / HVAC Technician for an in-bound technical call center to handle challenging repair calls and provide high level technical repair assistance to field technicians.
Job duties include, but are not limited to:
- Provide complex technical support to field technicians in the field by phone, email or other methods
- Have the knowledge and experience necessary to be able to diagnose technical inquiries to isolate the nature of the problem and resolve advanced support issues
- Make decisions to continue with repair attempts or return product
- Work with other departments in resolving issues related to repeat repairs
- Handle escalated issues from agents on difficult repair cases in a positive and productive manner
- Document all calls
The Ideal Candidate for this position will meet the following qualifications:
- Possess an Associate s degree in HVAC and Electrical, or equivalent knowledge and experience in the HVAC field and/or similar call center.
- Possess extensive knowledge of MS Office including Excel, Word, and PowerPoint is required.
- Excellent hands on customer service experience, particularly with commercial duct free systems with DC inverter technology. Knowledge and experience of PTCA s also helpful.
- Ability to read and interpret schematics
- Ability to type at least 35 words per minute
To apply, please submit resume to APSHuntsville@apstemps.com
Equal Opportunity Employer
Meet Your Recruiter
erinb
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