Connector SME Account Manager Position - Full-time / Part-time

Let your enthusiasm and multi-tasking skills shine in this unique client service department in the mortgage software industry! Much more than just a client services representative, you will be a central part of our client experience, a key member of our team, and a valued part of the growing organization.

In this position, your mission is to provide our clients with excellent, professional service

On site Product support and Training. You must have excellent speaking skills and the

ability to work well under pressure. You must be willing to travel and have excellent troubleshooting and problem solving skills to be an active and supportive member of our team.

You must have excellent knowledge of internet applications and advanced PC skills in most windows environments that you use currently. Experience in the mortgage industry is preferred for this position.

Responsibilities :

Provide Subject Matter Expertise on defined modules with the BlitzDocs Enterprise Application to support Project Sponsored Deliverables and Organizational goals

Provide project management and implementation consulting services to customers with the need for any of the following solutions:

Investor (third party) electronic delivery modules

Customized delivery modules to transfer information to other platforms

Integration support consulting

Troubleshoot electronic delivery issues and maintain updates in system based on the needs of third-party systems

Troubleshoot SFTP configurations and set up bi-directional delivery methods via SFTP methods

Design and configure customized solutions for clients to deliver inbound to the BlitzDocs system in bulk

Document processes for bi-directional delivery methods

Configure and Deliver customized solutions based on customers electronic delivery needs.

Conduct Quality Assurance testing on custom modules

Troubleshoot user problems (internet, fax, printer & scanner)

Answer customer support inquiries via phone, e-mail and in person

Assist in user setup and system configuration /administration

Provide onsite consulting and classroom based stand up training for customers on how to implement our internet-based solutions

Provide regular and adequate feedback to team in weekly team meetings and daily activities

You will handle the rollout and conference calls with clients;

Must be able to travel up to 25%-30% to be on site with clients

* A Bachelors degree

* 3 years of your most recent job history should include high access to PC support environment; web based products and image transfer a plus.

* MS Office Suite (Word, Excel, Power Point) and MS Project.

* Knowledgeable of relational databases and internet applications. Web Services knowledge preferable.

* Effective time management, documentation and organizational skills.

* Superior communications and speaking skills, and excellent skills working with customers on the phone and in person

* Ability to work well under pressure with a positive and courteous customer service attitude

* Good sense of a team spirit; highly motivated, positive, enthusiastic, can-do personality; critical thinker.

* Ability to effectively manage time and multi-task in a changing environment and with minimal supervision.

* Skilled in detailed requirements gathering/elicitation and consulting practices

* Must be detail oriented, a quick learner and work well in rapidly changing environment.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail to accommodations@xerox.com