Junior Customer Support Representative

This Opportunity is a CONTRACT role - opportunity to gain experience in a new industry and build up experience

Requirements:

4 year Bachelors Degree

1-2 years of customer service experience in fast paced/ high volume based environment

Technical/ IT experience preferred

Responsibilities:

Reps will be answering incoming calls and emails, handling a broad range of requests, resolving inquiries related to all supported products, and placing outbound calls to customers as needed. Associates are responsible for ensuring a high level of customer satisfaction and meeting their expectations in a timely manner.
To promote a positive work environment and to know and support company/departmental policies and procedures.
* Handle incoming calls and emails, responding to questions about supported products, specific returns, processes, and other products or services
* Ability to deal tactfully with customers/co-workers.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.