You might also like
in Minneapolis, MN
$16/hour Customer Service Representative
Hours | Full-time, Part-time |
---|---|
Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
Position Overview:
Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
Responsibilities:
*Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
*Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
*Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
*Handle confidential information with sensitivity and discretion in accordance with Data Privacy laws and company data security requirements
*Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
*Read and understand client's plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
*Maintain diplomacy and tact while dealing with upset or escalated callers
*Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
*Maintain and document complete and accurate call and case notes
*Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
*Demonstrate ability to maintain a high level of customer service in a changeable work environment
*Participate in team meetings and training
*Possess a cooperative and positive attitude towards customers, internal contacts and team members
*Perform other duties as assigned