The job below is no longer available.
General Manager-Reservations
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Hollywood Park, Texas |
About this job
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.
JOB SUMMARY
Functions as the Primary Strategic Business Leader of a Marriott Reservations center responsible for all aspects of the operation including sales and revenue generation, financial performance, guest and associate satisfaction, human resources, and owner/management relations. Leads the leadership team in the development and implementation of center-wide strategies. Focuses on delivering products and services to meet or exceed the needs and expectations of guests, internal customers and associates. Ensures implementation of the brands service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. The General Manager plays an influential role in the community and market by establishing strategic alliances to benefit MI and the center. Builds customer loyalty through proactive communication, setting and managing expectations and delivering solid business results.
SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE
Scope: This section to be completed ONLY if the position is to be evaluated by Compensation
Outline scope measures if the position is to be evaluated by Compensation because it is either
a new position
OR
the job function has changed significantly
Scope Measures:
Size of Unit (Number of Rooms)
Classification of Unit (AAAA -- D)
Number of Direct Reports
Titles of Direct Reports
Number of FTEs
Annual Projected Revenue, Controllable Expenses and Profit
Control or Influence of Budget (Y or N)
Business Context
The operational challenges and business issues that the General Manager will face now and/or in the future:
Poor financial performance
Low associate satisfaction
Union activity
Owner/management relations
Candidate Profile
Experience
Varies by size and complexity of property
Skills and Knowledge
Extensive knowledge of contact center and/or hotel operations.
Knowledge of revenue management and marketing strategies
Ability to understand complex sales organization and corresponding sales processes
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Working knowledge of hotel laws governing operations
Strong organization skills
Ability to effectively manage labor productivity
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
Ability to use standard software applications and hotel systems
Ability to use strategic planning and product positioning skills to grow the business
Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to manage customer preference, loyalty and satisfaction
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong analytical skills
Strong communication skills (verbal, listening, writing)
Effective influence skills
Strong consensus building skills
Good negotiation skills
Effective change management skills
Strong associate relations skills
Education or Certification
High School Diploma or equivalent required; Bachelor's Degree preferred.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JOB SUMMARY
Functions as the Primary Strategic Business Leader of a Marriott Reservations center responsible for all aspects of the operation including sales and revenue generation, financial performance, guest and associate satisfaction, human resources, and owner/management relations. Leads the leadership team in the development and implementation of center-wide strategies. Focuses on delivering products and services to meet or exceed the needs and expectations of guests, internal customers and associates. Ensures implementation of the brands service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. The General Manager plays an influential role in the community and market by establishing strategic alliances to benefit MI and the center. Builds customer loyalty through proactive communication, setting and managing expectations and delivering solid business results.
SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE
Scope: This section to be completed ONLY if the position is to be evaluated by Compensation
Outline scope measures if the position is to be evaluated by Compensation because it is either
a new position
OR
the job function has changed significantly
Scope Measures:
Size of Unit (Number of Rooms)
Classification of Unit (AAAA -- D)
Number of Direct Reports
Titles of Direct Reports
Number of FTEs
Annual Projected Revenue, Controllable Expenses and Profit
Control or Influence of Budget (Y or N)
Business Context
The operational challenges and business issues that the General Manager will face now and/or in the future:
Poor financial performance
Low associate satisfaction
Union activity
Owner/management relations
Candidate Profile
Experience
Varies by size and complexity of property
Skills and Knowledge
Extensive knowledge of contact center and/or hotel operations.
Knowledge of revenue management and marketing strategies
Ability to understand complex sales organization and corresponding sales processes
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Working knowledge of hotel laws governing operations
Strong organization skills
Ability to effectively manage labor productivity
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
Ability to use standard software applications and hotel systems
Ability to use strategic planning and product positioning skills to grow the business
Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to manage customer preference, loyalty and satisfaction
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong analytical skills
Strong communication skills (verbal, listening, writing)
Effective influence skills
Strong consensus building skills
Good negotiation skills
Effective change management skills
Strong associate relations skills
Education or Certification
High School Diploma or equivalent required; Bachelor's Degree preferred.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Your Privacy Choices