Sales Assistant

The Sales Assistant position will work directly with their sales representatives in a team setting, performing various sales support activities in order to allow the sales representatives to maximize their telephone time and sales planning time with their customers and prospects.

• Keying orders into the JD Edwards system
• Process Reporting from JDE and Phocas
• Handling overflow of incoming phone calls
• Building relationships with existing customers
• Assisting sales reps on outgoing calls
• Covering for the sales representatives during their vacation and sick time
• Crossing Competitor’s part numbers in the system to our numbers
• Handling various customer service issues – miss-marked merchandise, issues with their shipments, billing issues, etc.
• Process Export Customs Paper work
• Liaison between the Customs Broker, AI Logistics, AI Warehouse
• Write up credits for returns and process after approval from manager
• Working with the warehouse on issues that arise – missing merchandise, shipping requests, etc.
• Faxing or emailing customers with product specials, invoices and various customer communications.
• Managing all held orders - Releasing order to the warehouse
• Preparing and mailing program presentation information or company information.
• Tracking orders with different freight carriers.
• Monitoring minimum levels on sales orders are achieved before shipping.
• Miscellaneous sales support functions in support of overall sale effort.
• Managing of special term sales
• Helping On boarding of all new customer (paperwork, parts info)

Experience:

• Bi-lingual in English and Spanish a plus
• Experience with JDE POS, People Soft or Oracle
• Customer Service in a fast paced environment
• Strong experience in Microsoft Office specifically Excel and Access
• Ability to multi-task
• Highly organized
• Professional customer service
• Must be able to work in a high stress high reward program
• Drive to succeed and grow with the company
• High energy