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Customer Service Representative Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Staten Island,NY Staten Island, New York |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 169937BR
Posting Location: Staten Island, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable is Hiring Customer Service Representatives!
We are having an “Open Interview Day”
When: Tuesday, September 29th from 10:00 AM to 4:00 PM
Where: Workforce One
120 Stuyvesant Place, 3rd Floor
Staten Island, NY 10301
Here is what you need to do:
Apply to the position:
Customer Service Representative - Staten Island NY
Requisition # 169937
Direct link to the posting
Customer Service Representative - TWC Staten Island NY
Be sure to take the online assessment for the position.
Bring a copy of your resume.
Come to the Interview Day
Everything you want to be.
Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
Basic qualifications required to work in the Time Warner Cable Customer Care environment:
6 months or more customer service experience; 1 or more years preferred.
6 months or more working with multiple software applications; 1 or more years preferred.
6 months or more sales or retention experience preferred.
6 months
��
1 year+ heavy volume phone experience in a customer service/call center job preferred.
Start Date For the Position
: Friday, October 23, 2015
Compensation:
competitive starting wage, monthly incentives, and rapid salary increases within the first 3 years
Training:
Mon-Fri from 10am-7pm and runs for an 8 week period. 100% attendance is mandatory.
Shift: Must be able to work whatever shift is assigned to you to include weekends
.
Our first shift starts at 8am and our last shift gets out at 8pm. We are open 7 days a week.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law
Keywords:
automatic call distribution, scheduling, public relations, telecommunications, ACSR, data entry, sales, marketing, selling, upsell, transaction, commerce, customer service, client service, help line, product service, troubleshooting, technical, tech savvy, high tech, professional, automated, streamlined, representative, telephone, phone, outbound, service agent, customer concerns.
Work Location: 100 Cable Way, Staten Island
Position starts on October 23, 2015 .
Must be willing to work 8:00am- 8:00pm including Saturdays and Sundays
After Training Schedule: Must be willing to work evenings & weekends. Example: 8am to 8:00pm + EVERY Saturday AND Sunday
TWCCB 09/22/2015
FCC Unit_TWC: 8341
Controlling Establishment ID: 00159 - Staten Island Cable Way
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 169937BR
Posting Location: Staten Island, NY, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable is Hiring Customer Service Representatives!
We are having an “Open Interview Day”
When: Tuesday, September 29th from 10:00 AM to 4:00 PM
Where: Workforce One
120 Stuyvesant Place, 3rd Floor
Staten Island, NY 10301
Here is what you need to do:
Apply to the position:
Customer Service Representative - Staten Island NY
Requisition # 169937
Direct link to the posting
Customer Service Representative - TWC Staten Island NY
Be sure to take the online assessment for the position.
Bring a copy of your resume.
Come to the Interview Day
Everything you want to be.
Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.
Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
Basic qualifications required to work in the Time Warner Cable Customer Care environment:
6 months or more customer service experience; 1 or more years preferred.
6 months or more working with multiple software applications; 1 or more years preferred.
6 months or more sales or retention experience preferred.
6 months
��
1 year+ heavy volume phone experience in a customer service/call center job preferred.
Start Date For the Position
: Friday, October 23, 2015
Compensation:
competitive starting wage, monthly incentives, and rapid salary increases within the first 3 years
Training:
Mon-Fri from 10am-7pm and runs for an 8 week period. 100% attendance is mandatory.
Shift: Must be able to work whatever shift is assigned to you to include weekends
.
Our first shift starts at 8am and our last shift gets out at 8pm. We are open 7 days a week.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law
Keywords:
automatic call distribution, scheduling, public relations, telecommunications, ACSR, data entry, sales, marketing, selling, upsell, transaction, commerce, customer service, client service, help line, product service, troubleshooting, technical, tech savvy, high tech, professional, automated, streamlined, representative, telephone, phone, outbound, service agent, customer concerns.
Work Location: 100 Cable Way, Staten Island
Position starts on October 23, 2015 .
Must be willing to work 8:00am- 8:00pm including Saturdays and Sundays
After Training Schedule: Must be willing to work evenings & weekends. Example: 8am to 8:00pm + EVERY Saturday AND Sunday
TWCCB 09/22/2015
FCC Unit_TWC: 8341
Controlling Establishment ID: 00159 - Staten Island Cable Way
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS190
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