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Call Center Supervisor - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Nashville, TN Nashville, Tennessee |
About this job
Aerotek Professional Services is currently hiring for one of our best clients that is building a call center in Nashville, TN.
JOB SUMMARY:
Supervises, trains, coaches, and develops the Patient Service Representative team. Supervises the daily operations and oversees daily outcomes in the Customer Service Contact Center. This position ensures compliance with the Veteran Affair's Patient-Centered Community Care requirements, and TriWest policies, and procedures. Directly interacts with a variety of internal and external customers daily. Works in a detailed, multi-tasked and fast-paced production environment. Reports to the Director, Customer Service.
Required:
-3+ years experience in a customer service environment
-2 years supervisory or leadership experience
Key Responsibilities:
-Monitors Contact Center performance levels, identifies training needs, and develops action plans for staff development. Monitors telephone system's real-time reports to ensure department service levels and contract requirements are met.
-Reviews medical management data entries for clarity of documentation and appropriate handling of encounters and inquiries.
-Ensures internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels.
-Ensures Patient Service Representative Team follows system protocols for data entry edits and corrections.
Interested and qualified candidates please apply here or email your resume to the email address below.
About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.
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