Customer Service Representative - Full-time

JOB SUMMARY:
The Customer Service Representative position is responsible for building relationships with our Clients' customers.

RESPONSIBILITIES:
* Effectively communicate with customers via phone, fax, online chat, or email
* Precisely document communications and actions
* Process orders accurately and timely
* Assist customers with questions regarding order status, pricing, return requests, product availability and backorders
* Communicate with internal departments including the warehouse regarding special orders, rush orders, emergency orders, or order/shipment discrepancies
* Work with Manufacturer directly on allocation and backorder release
* Meet departmental and individual goals including schedule adherence, average handle time, attendance and call quality
* Escalate critical or complex issues to the proper level of management in a professional manner
* Other duties as assigned

QUALIFICATIONS AND JOB SPECIFICATIONS:
* 1 to 2 years Customer Service experience is preferred
* A college degree or a degree in progress is preferred
* Knowledge of Microsoft Word, Outlook and Excel
* Bilingual (English/Spanish) is a plus - not required
* Flexible schedule (no weekends)
* Passion for providing outstanding Customer Service
* Has a 'can do' attitude, great sense of teamwork and is enthusiastic
* Good decision making skills
* Good research skills
* Excellent oral and written communication skills
* Organized
* Detail-Orientated
* Able to execute duties with minimum supervision in a fast-paced, deadline driven, monitored environment
TECHNICAL EXPERTISE:
* Deftly navigate through ERP systems such as QuickBooks, Tecsys Elite
* Accurately key data into systems
* 10 key with up to 95% accuracy
* Intermediate level Microsoft Office skills: Outlook, Excel, PowerPoint
* Operate Call Center software and equipment
* Communicate swiftly through IM systems
* Basic Math skills
* Intermediate public speaking and presentation skills
* Excellent verbal and written communication skills
* Clear and professional diction

ADDITIONAL EMPLOYMENT REQUIREMENTS
* Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
* Must have a valid driver's license.

PHYSICAL/MENTAL/VISUAL DEMANDS
* Work is light to medium in nature with frequent walking to perform assigned tasks.

WORKING CONDITIONS
* Activities occur within a typical office environment.

EQUIPMENT OPERATED
* Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone
* Systems: Outlook, Excel, Word, PowerPoint and WMS - warehouse management system