Technical Support - Sr Analyst I - Full-time

Summary

The Technical Support - Sr Analyst 1 is the primary source of Tier 2 computer and other technology support for ASM associates and may sometimes assist external clients with access to ASM systems. Support largely includes remote, phone and web-based helpdesk support, as well as some in-person support of associates in the Sr Analyst I Technical Support's assigned office. This is a Tier 2 technical support position. The successful candidate is expected to have advanced troubleshooting skills and the ability to utilize multiple resources to determine the final resolution to technical support issues.

Job Responsibilities

• Maintain a high level of customer service through assisting end users (both internal and external) with systems, software applications and other related issues.
• Assist internal and external customers remotely over the phone, through email and other communications media. Use remote desktop support software to view and interact with the remote user's computer or mobile device.
• Install/maintain/repair PC and mobile device hardware and software as needed to ensure user productivity.
• Ensure PC communication and connectivity to LAN/WAN, including connectivity to servers, printers, and the Internet are current and working.

Job Requirements

• Associate's Degree Information Systems or related discipline; Bachelor's preferred.
• A+ certification is required, and Network+ certification is a plus.
• 3-5 years of experience in customer service is required.
• Excellent customer service orientation.
• Strong written communication and verbal communication skills.
• Knowledge of the following communication and connectivity systems required: Microsoft TCP/IP, networking protocols, network printing / printer troubleshooting, file sharing, Internet application connectivity.
• Proficiency required with Microsoft Word, Excel, PowerPoint, Access, Outlook and web-browsers.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer