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Front Desk / Concierge - FT & PT - Winter Seasonal (110351) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Keystone, CO Keystone, Colorado |
About this job
Reach Your Peak at Vail Resorts.You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
We are currently seeking Front Desk Agents and Concierges to work at our Hotel Properties for the winter season.
Job Summaries:
The Front Desk Agent will efficiently and professionally answer and appropriately direct incoming calls, coordinate radio calls, and serve as the communication point for creating positive guest experiences. This position will also require performing the basic duties at the front desk, such as check ins, check outs, and managing folios to ensure accurate billing. The position will respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, or any other resort-related activity according to individual needs. The Front Desk Agent will have complete knowledge of all resort services, hours of operation, packages, promotions, and retail products presently offered by the resort. Front Desk Agents are to possess a working knowledge of computers and display an excellent phone manner.
The Concierge is responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.
Requirements:
What’s in it for you?
Where You Could Be Working:
The Inn at Keystone
Located in Keystone, The Inn at Keystone Resort is in the mountains, minutes from Keystone Ski Resort, and close to Keystone Conference Center. The Inn is a contemporary ski resort hotel with the Black Bear Grill restaurant and rooftop hot tub.
Keystone Lodge & Spa
The Keystone Lodge and Spa is a place for our guests to come and relax in the spa or enjoy the beautiful surroundings. The pine-furnished rooms and suites all include all the amenities to make a great vacation. Located in Keystone, The Lodge and Spa is just a short bus ride to River Run to hop on the gondola for the amazing ski and snowboard terrain Keystone has to offer.
Property Management
Property Management offers excellent services to our many homeowners across all of the properties we manage. Keystone Resort Property management's mission is to protect our homeowners' investment by providing excellent service and ethical management of our properties. Additionally, we strive to maximize rental revenue for our owners through professional Sales, Marketing and Yield Management practices.
We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 110351
We are currently seeking Front Desk Agents and Concierges to work at our Hotel Properties for the winter season.
Job Summaries:
The Front Desk Agent will efficiently and professionally answer and appropriately direct incoming calls, coordinate radio calls, and serve as the communication point for creating positive guest experiences. This position will also require performing the basic duties at the front desk, such as check ins, check outs, and managing folios to ensure accurate billing. The position will respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, or any other resort-related activity according to individual needs. The Front Desk Agent will have complete knowledge of all resort services, hours of operation, packages, promotions, and retail products presently offered by the resort. Front Desk Agents are to possess a working knowledge of computers and display an excellent phone manner.
The Concierge is responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.
Requirements:
- A passion for guest service.
- Ability to work a flexible schedule that can include nights, holiday and weekends.
- Team player that will add to a fun collaborative environment.
- English Proficiency
- Able to work the entire season (November 2015 – April 2016)
- Some experience in guest service
What’s in it for you?
- Free EPIC Pass to all of our resorts; Beaver Creek, Vail, Keystone, Breckenridge, Park City, Northstar, Heavenly, Kirkwood, Mt. Brighton and Afton Alps
- Discounted tickets to Arapahoe Basin
- Discounted lodging at our Rock Resort Properties starting at $85/night
- 50% off Colorado Mountain Express transportation
- Food and beverage discounts at mountain dining locations
- Health club discounts (vary by state and county)
- Retail discounts at Vail Resorts Retail stores
- 10-25% off at our Starbucks locations
- Unique events! Including concerts, employee meals, employee activities, pro competitions!
Where You Could Be Working:
The Inn at Keystone
Located in Keystone, The Inn at Keystone Resort is in the mountains, minutes from Keystone Ski Resort, and close to Keystone Conference Center. The Inn is a contemporary ski resort hotel with the Black Bear Grill restaurant and rooftop hot tub.
Keystone Lodge & Spa
The Keystone Lodge and Spa is a place for our guests to come and relax in the spa or enjoy the beautiful surroundings. The pine-furnished rooms and suites all include all the amenities to make a great vacation. Located in Keystone, The Lodge and Spa is just a short bus ride to River Run to hop on the gondola for the amazing ski and snowboard terrain Keystone has to offer.
Property Management
Property Management offers excellent services to our many homeowners across all of the properties we manage. Keystone Resort Property management's mission is to protect our homeowners' investment by providing excellent service and ethical management of our properties. Additionally, we strive to maximize rental revenue for our owners through professional Sales, Marketing and Yield Management practices.
We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 110351
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