Customer Care Represenative - Full-time / Part-time

We are actively seeking a skilled Customer Care Representative for a local client in the Harrisburg PA area.

MAJOR JOB DUTIES:

• Responds to Provider questions via telephone and written correspondence regarding Medicare benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and provider service issues.
• Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of Medicare services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

EDUCATION/EXPERIENCE:

Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.