The job below is no longer available.
You might also like
in Ontario, CA
$28est. per hour Chevron • 4h agoJust posted Urgently hiring 4.8 mi Use left and right arrow keys to navigate- $28
est. per hour Chevron • 4h agoJust posted Urgently hiring 13.6 mi Use left and right arrow keys to navigate 
$17.00 - $18.50Verified per hour Redwood Family Care Network • 1h agoUrgently hiring 5.7 mi Use left and right arrow keys to navigate- $23
est. per hour Staples • 1h agoUrgently hiring 5.8 mi Use left and right arrow keys to navigate - $17.00 - $18.50
Verified per hour Redwood Family Care Network • 2h agoUrgently hiring 5.7 mi Use left and right arrow keys to navigate
Supervisor, Customer Care Job - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ontario, California |
About this job
Posting Job Title: Supervisor, Customer Care
Requisition #: 169976BR
Posting Location: Ontario, CA, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable's West Region is currently seeking a Customer Care Supervisor for our Ontario, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary: Assists department manager with supervising, interviewing, selecting, promoting, scheduling, training, motivating, evaluating and disciplining of assigned group of Customer Care Representatives.
Essential Job Functions:
- Assists in answering and responding to the overflow of telephone calls to the Customer Care department and researches, resolves and responds to difficult customer inquiries.
- Reviews telephone and sales activity reports to develop objectives related to increasing the skill levels of Customer Care Representatives and to improve the productivity and customer service levels of the department.
- Monitors the Customer Care Representative's telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs.
- Ensures productivity and department service levels standards are met.
- Trains, coaches, monitor, and reward Customer Care Representatives on various division marketing campaigns to achieve projected sales goals.
- Creates departmental correspondence and reports for both internal and external dissemination.
Skills & Qualifications:
- High school diploma or equivalent experience required.
- 1 plus years supervisory experience in a high-volume call center is requisite required.
- Experience in upsell environment a preferred.
- Telecommunication experience preferred.
- Excellent communication skills, written and oral, including the ability to interact with all levels of management, staff and the public required.
- Candidate must possess strong leadership qualities including the ability to effectively motivate employees.
Physical Demands:
- Will spend 80% of the time "walking the floor" through out the call center handling escalated customer issues.
- Must have strong communication skills for telephone and in-person contact.
- Requires sitting, standing for long periods of time, typing, data entry and reading on a computer.
Work Environment / Physical Requirements: The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
- Regularly required to talk and hear while communicating face-to-face, by telephone and via written correspondence
- Required to use hand to type on a computer keyboard, handle objects and paperwork
- Frequently required to sit, stand and bend at the knee and waist and walk
- Required to reach and hold on to items at chest level or reach above the shoulder
- Required to use close vision to read and be able to focus
- Works primarily indoors throughout the year
- Will require occasional travel, using personal vehicle, to attend work related meetings and training sessions
- Must be available to work extended hours as needed.
FCC Unit_TWC: 7532
Controlling Establishment ID: 00378 - Ontario Dupont Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS550
Requisition #: 169976BR
Posting Location: Ontario, CA, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable's West Region is currently seeking a Customer Care Supervisor for our Ontario, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary: Assists department manager with supervising, interviewing, selecting, promoting, scheduling, training, motivating, evaluating and disciplining of assigned group of Customer Care Representatives.
Essential Job Functions:
- Assists in answering and responding to the overflow of telephone calls to the Customer Care department and researches, resolves and responds to difficult customer inquiries.
- Reviews telephone and sales activity reports to develop objectives related to increasing the skill levels of Customer Care Representatives and to improve the productivity and customer service levels of the department.
- Monitors the Customer Care Representative's telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs.
- Ensures productivity and department service levels standards are met.
- Trains, coaches, monitor, and reward Customer Care Representatives on various division marketing campaigns to achieve projected sales goals.
- Creates departmental correspondence and reports for both internal and external dissemination.
Skills & Qualifications:
- High school diploma or equivalent experience required.
- 1 plus years supervisory experience in a high-volume call center is requisite required.
- Experience in upsell environment a preferred.
- Telecommunication experience preferred.
- Excellent communication skills, written and oral, including the ability to interact with all levels of management, staff and the public required.
- Candidate must possess strong leadership qualities including the ability to effectively motivate employees.
Physical Demands:
- Will spend 80% of the time "walking the floor" through out the call center handling escalated customer issues.
- Must have strong communication skills for telephone and in-person contact.
- Requires sitting, standing for long periods of time, typing, data entry and reading on a computer.
Work Environment / Physical Requirements: The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
- Regularly required to talk and hear while communicating face-to-face, by telephone and via written correspondence
- Required to use hand to type on a computer keyboard, handle objects and paperwork
- Frequently required to sit, stand and bend at the knee and waist and walk
- Required to reach and hold on to items at chest level or reach above the shoulder
- Required to use close vision to read and be able to focus
- Works primarily indoors throughout the year
- Will require occasional travel, using personal vehicle, to attend work related meetings and training sessions
- Must be available to work extended hours as needed.
FCC Unit_TWC: 7532
Controlling Establishment ID: 00378 - Ontario Dupont Ave
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS550
Your Privacy Choices