Children's Ski & Snowboard School Supervisor - Winter Seasonal - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary: 

The Ski and Snowboard School Program Supervisor oversees daily operations which includes but not limited to people management, scheduling/planning, guest service, and financial performance.

Responsibilities: 

• Responsible for hiring of ski and ride school instructors. 

• Reports any professional development needs of staff to the Training Manager. 

• Provide real time feedback to instructors and end of season reviews.

• Conduct Weekly/Daily Safety meetings and messaging for program
• Works productively, meets deadlines, dependable in keeping commitments, completes tasks in a timely manner, punctual attendance at work and meetings, shows consistent effort.
• Need to be accessible to the internal and external guests.
• Carry out strategies and initiatives to support Guest Service Scores (friendly) 4.8 or better on the GSAT 
• Implementation of VRI Service Recovery Model, recovery, recognition and elevation 

• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions
• Achieve targeted or better worker's comp and property loss.
• Assist with meeting or exceed resort and program EBITDA and margins.

• Assisting with managing the Daily Sales and Labor reports.

Requirements:

• High School Diploma

• 3 years Ski and Ride School experience

• Intermediate Microsoft office skills

• Works well with guests of all ages / Strong interpersonal skills

Preferred Skills

• At least 1 years sales experience
• At least 1 years RPOS experience
• PSIA/AASI Level 1 certification or equivalent preferred 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 Requisition ID 108777 ELJ