Customer Service

Company Description

The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America's leading centers for culinary education and recreational cooking. ICE offers comprehensive career training programs in the Culinary Arts, Pastry & Baking Arts, Culinary Management and Hospitality Management. ICE also operates the nation's largest recreational cooking, baking and wine program, offering over 2,500 classes to 26,000 students annually. Our new 72,000-square-foot facility is located at 225 Liberty Street and is open 355 days and nights a year.

For more information about ICE, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram.

The Institute of Culinary Education is an equal opportunity employer.

 

Job Description

• Attend to clients and immediately address any complaints and concerns, and facilitate satisfactory resolution with Manager as needed  

• Manage student registrations for Recreational classes in person and via telephone  

• Explain in detail each offered Recreational class  

• Promote new classes to callers and encourage participation in mailing list  

• Maintain waitlists for full classes and customer accounts  

• Act as Receptionist and the first line of contact, by greeting ICE'S incoming public  

• Check in Recreational class participants and distribute recipe packets  

• Direct guests attending private events  

• Create recipe packets for Recreational classes and Special Events

• Maintain recipe packet supply and cookbooks

• Prepare reports tracking/monitoring sales, inventory, etc.  

• Sell and distribute ICE gift certificates by phone and in person  

• Process refunds and class credits  

• Act as a liaison between our professional students and their advisors

• Actively sell ICE merchandise such as cookbooks, knives, aprons, etc.  

• Provide logistical and administrative support to other departments based on events held at the facility

Qualifications

• Associates Degree required

• Minimum of 2 years related experience in a high volume customer service environment; food service, hospitality preferred

• Proven ability to manage in a high call volume environment with accuracy and efficiency

• Proficient in Microsoft suite of products including Outlook, PowerPoint, Word and Excel;  

• Demonstrated successful performance in managing all interactions with a sense of calm, patience, engaging and outgoing demeanor

• Must possess a strong sense of urgency and attention to detail

• Excellent communication skills both written and verbal; strong presentation and interpersonal skills

• Proven ability to work independently at times and within a team

• Demonstrated ability to prioritize multiple tasks to meet deadlines

• Demonstrated ability to interact in a collaborative manner with other departments and teams

• Basic math skills; critical thinking and problem solving skills required

• Must have the ability to work some evenings and most weekends

• A strong interest in food and cooking preferred  

Additional Information