Counter Sales Representative

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customeraEURTMs travel needs.

The key responsibilities and accountability are:
Effectively communicate and offer ancillary products and services to enhance customeraEURTMs travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customeraEURTMs responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customeraEURTMs rental experience.
Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive GroupaEURTMs policies and procedures
Qualify and process customer rentals with accuracy and attention to detail.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.