Customer Service Rep (Firefly)

General Responsibilities:

Open House

DATE: 9/25/13

TIME: 10 am - 3 pm

LOCATION: 1050 Langley Street, Oakland, CA 94621

Firefly is Growing Nationwide!

Do you find it exciting to meet new people? Do you like to be appreciatedfor your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you havegreat tact and charm

Is this you? Then we need you as our Customer Service Rep

As a Customer Service Representative, you will be responsible for:

Qualifying and processing customer rentals with accuracy and detail . Persuasively selling optional services. Responding to customer inquiries. Adhering to all company policies and procedures. Providing directions in a courteous and expeditious manner. Monitoring fleet availability for reservations and walk-ups. A commitment to continuous improvement in an ever-changing industry. Related duties as required.

Mandatory Requirements:

Educational Background:

High School Diploma or equivalent.

Professional Experience:

Customer service and/or sales experience required, ideally in the car rental or tourism industry. Knowledge:

Knowledge requirements will be provided through on-the-job training Skills:

Highly customer service orientated with adherence to established polices and procedures. Strong sales skills. Ability to project a professional appearance Excellent problem solving skills. Excellent communication skills with the ability to engage in verbal interaction with customers Ability to work in fast paced environment Detail orientated Very socially focused -- requires "how can I help you?" attitude. Computer literate Proficiency in English

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:

Equipment Operation:

Yes No

Sitting

Yes No

Computer Terminal

Yes No

Standing

Yes No

Telephone

Yes No

Walking

Yes No

Portable Computer

Yes No

Bending and twisting

Yes No

Calculator

Yes No

Climbing

Yes No

Copy Machine

Yes No

Driving

Yes No

Fax Machine

Yes No

Pushing and pulling

Yes No

Dictaphone

Yes No

Speaking

Yes No

Other -- Please specify

Yes No

Hearing

Yes No

Writing

Yes No

Lifting

Yes No

Typing

Yes No

Filing

Yes No

Seeing

Yes No

Reading

Preferred Requirements :

Firefly is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

All candidates with a college degree are encouraged to apply.

EEO/AA: Females/Minorities/Disabled/Vets

Options: