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Assistant Manger - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 246 Cockeysville Rd Cockeysville, Maryland |
About this job
ABOUT BEST FRIENDS FUREVER, INC.
Best Friends Fur Ever provides full service dog care to our clients. We provide daycare, overnight care, training, and home care as a part of our services to our canine best friends. As a part of your career development with Best Friends Furever, you will learn much about dog behavior, dog body language and pack behavior, safe handling protocol. We offer a very friendly, welcoming, work environment and a strong camaraderie among the staff and awesome career opportunities for our employees.
We employ dependable, friendly, and loyal individuals with a positive attitude, excellent work ethic, willingness to roll up the sleeves and get dirty (really dirty!), experienced in dog handling, and a genuine love of dogs.
Job Summary: Client Relations Manager
The Assistant Manger is the primary point of contact between BFFE and our human clients. The Assistant Manger ensures that the client is smoothly transitioned from a new customer to a happy client with a long-term relationship with our business. The Assistant Manger coordinates different levels of service for the dogs (grooming, training, day care, overnights) and serves as a communications conduit with the client. BFFE operates 24/7 365 days per year.
Job Responsibilities:
Logistics & Front Office Management
* Ensure proper check in protocol is followed daily regarding payment and dogs vaccine status
* Receive pass down from overnight shift
* Ensure all dogs are entered correctly and completely into the days records
* Maintain daily financial records
* Fix last minute scheduling issues as needed to ensure a smooth flow through out the day
*Determine handler number for various shifts (day and night)
*Maintain appointment records to ensure proper staffing
* Order supplies as needed
* Develop promotional materials (print, products)
* Update website as needed.
* Maintain client personal records to ensure update information
Client Communications
* Ensure owners are properly notified regarding health, behavioral and time out issues during the day
* Handle customer complaints in an appropriate manner
* Conduct periodic client conversations to educate the client about other services and schedule as appropriate.
Human Resources
* Assist in development of new HR policies and procedures.
* Participate in interviews of new employees and assist in the hiring process
* Ensure employees are clocking in/out as expected and maintain pay roll and time clock records
* Ensure new hire paperwork is completed thoroughly and maintain in files
* Coach and develop handlers, operations managers, and shift leaders. Provide constructive feedback as needed. Provide progressive discipline as needed.
Minimum Requirements
* Associates Degree or equivalent in work experience
* Genuine care and concern for caring for dogs of all sizes and needs.
* Professional Pet care industry experience preferred
* 2 years of office management experience
Must be comfortable working in Excel
Benefits include
Health Insurance
401K plan
AFLAC
paid personal time
Best Friends Fur Ever provides full service dog care to our clients. We provide daycare, overnight care, training, and home care as a part of our services to our canine best friends. As a part of your career development with Best Friends Furever, you will learn much about dog behavior, dog body language and pack behavior, safe handling protocol. We offer a very friendly, welcoming, work environment and a strong camaraderie among the staff and awesome career opportunities for our employees.
We employ dependable, friendly, and loyal individuals with a positive attitude, excellent work ethic, willingness to roll up the sleeves and get dirty (really dirty!), experienced in dog handling, and a genuine love of dogs.
Job Summary: Client Relations Manager
The Assistant Manger is the primary point of contact between BFFE and our human clients. The Assistant Manger ensures that the client is smoothly transitioned from a new customer to a happy client with a long-term relationship with our business. The Assistant Manger coordinates different levels of service for the dogs (grooming, training, day care, overnights) and serves as a communications conduit with the client. BFFE operates 24/7 365 days per year.
Job Responsibilities:
Logistics & Front Office Management
* Ensure proper check in protocol is followed daily regarding payment and dogs vaccine status
* Receive pass down from overnight shift
* Ensure all dogs are entered correctly and completely into the days records
* Maintain daily financial records
* Fix last minute scheduling issues as needed to ensure a smooth flow through out the day
*Determine handler number for various shifts (day and night)
*Maintain appointment records to ensure proper staffing
* Order supplies as needed
* Develop promotional materials (print, products)
* Update website as needed.
* Maintain client personal records to ensure update information
Client Communications
* Ensure owners are properly notified regarding health, behavioral and time out issues during the day
* Handle customer complaints in an appropriate manner
* Conduct periodic client conversations to educate the client about other services and schedule as appropriate.
Human Resources
* Assist in development of new HR policies and procedures.
* Participate in interviews of new employees and assist in the hiring process
* Ensure employees are clocking in/out as expected and maintain pay roll and time clock records
* Ensure new hire paperwork is completed thoroughly and maintain in files
* Coach and develop handlers, operations managers, and shift leaders. Provide constructive feedback as needed. Provide progressive discipline as needed.
Minimum Requirements
* Associates Degree or equivalent in work experience
* Genuine care and concern for caring for dogs of all sizes and needs.
* Professional Pet care industry experience preferred
* 2 years of office management experience
Must be comfortable working in Excel
Benefits include
Health Insurance
401K plan
AFLAC
paid personal time
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