BHLDN Bridal Service Manager - Atlanta, Georgia - Full-time / Part-time

Job Description: BHLDN Service Manager

Manage the appointment experience and develop the Stylist team in the BHLDN Shop. Provide her with a compelling and beautiful environment, a talented and engaging team and an exceptionally personal level of service and follow through. Maintain a well presented and clean shop that is consistent with presentation standards. Manage the product awareness and development of a brand appropriate staff. Consistently meet or exceed the financial, operational, service expectations of the brand. Reports directly to Shop Manager, dotted line to Store Manager.

Job Skills:

Understanding of BHLDN bridal customer niche profile

Ability to build strong relationships within the community and with the customer

Ability to thrive in and promote a collaborative and entrepreneurial environment

Ability to drive strategy and demonstrate a proactive approach to produce positive results

Strong management and leadership skills

Strong communication skills-both verbal and written

Strong styling skills to promote the BHLDN aesthetic

Responsibilities

Team:

Manage and motivate team to achieve highest levels of customer care

Lead by example and motivate the overall team with styling direction

Identify talents and develop strategic selling techniques with the Stylist team

Maintain product and designer information; develop strategies to educate store team

Commit to the growth and development of the Stylist team

Be a proactive problem solver, mentor and teacher

Hold team accountable for bridal and product knowledge and related goal attainments

Demonstrate a commitment to teamwork and goal attainments

Manage the appointment experience and oversee follow up process

Analyze appointment sales and conversion and implement strategies to grow the business

Customer Experience:

Maintain and share product and designer information

Lead and support fit and styling sessions to enhance product awareness

Analyze and synthesize the business results to determine best strategies to improve presentation, experience and maximize sales

Provide meaningful customer experience feedback to leadership and HO for continued brand development

Manage bridal appointments and efficacy-manage brides-to-be process

Daily practices:

Analyze appointment sales and conversion and implement strategies to grow the business

Participate in managing product delivery with emphasis on bridal assortment

Provide shop and store teams with current product updates and information

Maintain expected opening and closing procedures and overall standards of the shop

Participate in the management of the cycle count procedure while meet or exceeding shrink goals

Operate the shop and overall store to meet expectations for policy and procedure