Coord-Business Operations

Support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects.

Responsibilities

Deployments / Trainings / Meetings:  Coordinate and execute flawless onsite customer deployments from start to finish.  Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings.

Customer Retention: Responds to requests from field sales staff for information i.e.; price plan analysis and customer information while providing administrative and sales support, i.e.; proposals, marketing information, handling customer service issues, problem solving and follow-up on customer service issues; develops and coordinates customer training, education, and support regarding wireless phones, accessories and services.  Provides pre-sale and post-sale support.  Present to and train new and embedded customers on our self serve tools.  

Qualifications

Bachelor’s Degree or equivalent work experience preferred.
Experience in sales or customer service with business accounts required.
Strong Technical knowledge of VZW products & services.
Familiarity with billing systems and order entry systems a plus.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Excellent interpersonal, written and oral communication skills.
Effective use of PC including Microsoft Office required.
Effective negotiation and closing skills required.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.