Customer Service Rep (Healthcare) - Full-time / Part-time

** This is a 6 Month Contract-to-Hire Opportunity (100% long term pending job performance and attendance)**

Job Responsibilities:

• Follow up with patients to ensure they are administering test correctly
• Fax results to clients on a daily basis
• Register patients into internal database
• Follow up with physician practices to retrieve missing patient demographic or insurance information or physician's signature
• Research and resolve incorrect addresses to obtain updated mailing addresses and resubmit invoices
• Answer all inbound phone calls, answering inquiries if customer service-related, sending calls to appropriate department
• Follow up with individuals for unpaid self-pay balances
• Perform administrative tasks including, but not limited to: mailings, filing, faxing, document scanning and coping

Required Qualifications:

1. Great communication skills over the phone (Spanish Speaking is a plus) and able to work in fast paced team environment
2. At least 6 months of inbound calling experience - 60-80 calls per day
3. Flexibility as needed for shift coverage between 8am - 8pm. Will have set schedule, but they like flexibility as needed
4. Able to handle administrative tasks each day on patient accounts/test kits - Mailings, Filings, Faxing, Scanning, etc

Benefits:

All employees are eligible for benefits including:

• Health, Vision, and Dental Insurance
• 401K Plan is available.
• Employee Discounts are available.

Discounts are constantly changing but the categories include:

• - Automotive & Travel
• - Cell Phone Plans & Electronics
• - Concerts & Events
• - Everyday Living
• - Fashion & Beauty
• - Gifts & Flowers
• - Health & Wellness
• - Insurance Centers
• - Movie Tickets
• - Restaurants
• - Travel & More!

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.