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Customer service representative
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Atlanta Atlanta, Georgia |
About this job
Job Description
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.
Responsibilities
This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature.
Responsible for conducting Tier 1 trouble shooting when customers require device assistance; Provide customer service transactions, including but not limited to: equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handle own customer escalations and minimize transfers.
Listen and respond appropriately in all customer interactions; Manage customer relationships by performing the full range of customer service functions; Use common courtesy and discretion to achieve customer loyalty; Empathize and acknowledge customer concerns to create trust and develop a partnership.
Qualifications
Previous Customer Service Experience
Ability to multi-task and use on-line resources
Ability to troubleshoot billing and equipment questions
Associates degree or higher preferred
Strong problem solving and decision making skills
Ability to handle large volume of work while maintaining focus on the customer
Must pass Customer Service Assessment
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.
Responsibilities
This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature.
Responsible for conducting Tier 1 trouble shooting when customers require device assistance; Provide customer service transactions, including but not limited to: equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handle own customer escalations and minimize transfers.
Listen and respond appropriately in all customer interactions; Manage customer relationships by performing the full range of customer service functions; Use common courtesy and discretion to achieve customer loyalty; Empathize and acknowledge customer concerns to create trust and develop a partnership.
Qualifications
Previous Customer Service Experience
Ability to multi-task and use on-line resources
Ability to troubleshoot billing and equipment questions
Associates degree or higher preferred
Strong problem solving and decision making skills
Ability to handle large volume of work while maintaining focus on the customer
Must pass Customer Service Assessment
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