Maintenance Operations Analyst - Full-time / Part-time

General Summary *Processes maintenance contracts for assigned regional accounts through the company's contract processing systems. *Interfaces with Global Revenue Operations, Sales and Finance departments to resolve contract issues *Interfaces with all areas of Global Services, Sales, Inside Sales, Finance departments, and customers *Provides accurate contract information, and books revenue that meets corporate goals and is compliance with Sarbanes Oxley regulations. Principal Duties and Responsibilities *Maintains contract information in the Worldwide Oracle Contracts Management System Database according to established procedures and Service Level Agreements (SLA's) *Processes consolidation of contracts and contract cancellations at the request of customers, Inside Sales Reps, or Sales *Reviews invoice detail and issues credit memos where applicable. *Overtime may be required *Performs other duties/special projects as required. *Processes Policy Variation Requests (PVR's) as required to meet established SLA's *Assists credit department, sales and customers in the resolution of accounts receivable issues *Resolves order discrepancies and contract billing issues through interface with customers, Global Revenue Operations, Finance or senior management. Reviews invoice detail and issues credit memos where applicable *Manages contracts activity for renewal, installation, de-installation activity and upgrades of contract equipment for assigned regional accounts, (in conjunction with the terms of the Hardware and Software warranty and/or maintenance contract.) *Modifies contract information as needed *Uses defined metrics to ensure consistency and best practices *Intermediate to advanced excel skills preferred