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Housekeeping Houseperson - Dolce Q Center - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Saint Charles, Illinois |
About this job
As the world's largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries---all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com
Job Description:
Wyndham Hotel Group is searching for a Housekeeping Houseperson to work at our beautiful Dolce Q Center in St. Charles, IL. The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).
Fundamental Requirements:
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
* Use proper two-way radio etiquette at all times when communicating with other employees.
* Use daily checklist to complete projects listed below as assigned.
a.Elevator lobbies
b.Ash urns
c.Glass tables
d.Furniture
e.Ice machines/vending machines
f.Elevator doors/frames
g.Service landing/linen closets
h.Stair wells
i.Polish floors
j.Other projects as assigned by management
* Practice safe work habits to ensure safety to guests, fellow employees and self.
* Handle items for "Lost and Found" according to the hotel standards.
* At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
* Report maintenance issues to Housekeeping Supervisor/Manager.
* Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
* Pick up any Room Attendant's dirty linen or trash as needed.
* Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
* Vacuum guest corridors.
* Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
* Deliver any clean linen to assigned sections, if applicable.
* Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
* Ensure overall guest satisfaction.
Education & Experience:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Must have a valid driver's license for the applicable state (property specific).
Physical requirements:
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
General Requirements:
* Must be able to effectively communicate in English both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
Wyndham Hotels and Resorts is an Equal Opportunity Employer -- Minorities/Women/Veterans/Disabled. We require consent to pre-employment background screening & drug testing for all positions.
Job Description:
Wyndham Hotel Group is searching for a Housekeeping Houseperson to work at our beautiful Dolce Q Center in St. Charles, IL. The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).
Fundamental Requirements:
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
* Use proper two-way radio etiquette at all times when communicating with other employees.
* Use daily checklist to complete projects listed below as assigned.
a.Elevator lobbies
b.Ash urns
c.Glass tables
d.Furniture
e.Ice machines/vending machines
f.Elevator doors/frames
g.Service landing/linen closets
h.Stair wells
i.Polish floors
j.Other projects as assigned by management
* Practice safe work habits to ensure safety to guests, fellow employees and self.
* Handle items for "Lost and Found" according to the hotel standards.
* At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
* Report maintenance issues to Housekeeping Supervisor/Manager.
* Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
* Pick up any Room Attendant's dirty linen or trash as needed.
* Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
* Vacuum guest corridors.
* Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
* Deliver any clean linen to assigned sections, if applicable.
* Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
* Ensure overall guest satisfaction.
Education & Experience:
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Must have a valid driver's license for the applicable state (property specific).
Physical requirements:
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
General Requirements:
* Must be able to effectively communicate in English both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
Wyndham Hotels and Resorts is an Equal Opportunity Employer -- Minorities/Women/Veterans/Disabled. We require consent to pre-employment background screening & drug testing for all positions.
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