Fraud Representative - Full-time / Part-time

Job Summary:
-Fraud Representatives are responsible for working fraud cases from first time charge back through formal arbitration with Visa/Mastercard to recover funds for our member Owner Credit Unions. Individuals will have assigned Credit Unions and will handle all Credit Union and Cardholder communication via phone, fax, or email.

Role Responsibilities:
* Analyze and monitor /Lost/stolen reports to determine fraudulent activity; status accounts online via First Track and establish a fraud file
* Analyze and monitor First Track application to identify new fraud transactions, pending files, process charge-backs, re-presentments and arbitration per Visa /MasterCard regulations
* Analyze and monitor rejects queue for any retrieval rejects and resubmit with correct information
* Identify all fraud charges and report activity to Visa & MasterCard; report account to Issuers Clearing House
* Work with law enforcement by providing detailed information to support opening a case; provide fraud case documents to law enforcement for court hearings
* Transfer fraud charges from card holder's new account to fraud account and ensure "gross fraud" balance is correct on fraud account; remove finance charges, late fees associated with fraudulent activity and re-age delinquent accounts
* Process all charge-backs necessary and attached pertinent documentation per Visa and MC regulations within proper time frame; analyze and monitor automatic charge-back queue for validity and documentation
* Process all re-presentments and pre-arbitration within time frames and in accordance to Visa and MC regulations; determine if charge is to be accepted or reversed back to the merchant
* Order sales drafts and authorization logs on fraud charges to determine loss type and charge-back code
* Send cardholder "claim form" listing all fraud charges to the cardholder
* Notify credit union by fax if fraudulent activity and status code changes
* Act as a subject matter expert on Fraud recovery, processes and procedures with Sales and Account Management staff
* Maintain thorough knowledge of Regulation E, Regulation Z, MasterCard/ Visa rules and regulations to support charge-back reasons or compliance for accurate processing
* Process callbacks with the credit unions and cardholders within 24 hours
* Work with an assigned "buddy" to cover job function in his/her absence
* Prepare "close out" package for credit unions bond claims; ensure fraud case is in balance prior to submitting it to the credit union
* Responsible for any charge-off requests for any liability they may incur

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.