Bilingual Customer Service Representitve

**MUST BE BILINGUAL IN SPANISH**

POSITION SUMMARY:
With appropriate knowledge of the Company's services and processes, a Customer Service Associate works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

PRINCIPAL RESPONSIBILITIES:
* Successfully complete training to become knowledgeable about the waste services industry and the client's processes, services and policies.

* Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.

* Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.

* Return all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.

* Receive and review individual performance metric reports and action plan with manager to understand individual performance.

* Enter service data into computer for billing and scheduling purposes.

* Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.

* Perform other job-related duties as required.

These are not "cookie - cutter" customer service reps. Their is no script they follow or escalation team. They need to be able to think through the issue and provide solutions during the first call all while providing excellent customer service.

**MUST BE BILINGUAL IN SPANISH**

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.