Client Services Associate

The Ops Client Services Specialist is a representative supporting internal and/or external callers in regards to an initiative. Responsibilities include handling inbound calls, challenging processes and procedures, and providing ideas and suggestions to improve the client experience.

Additional Responsibilities include:
Independently interact with our clients to provide timely and complete resolution to inquiries/requests within established timeframes.
Educate callers on processes and procedures
Navigates through various internal administrative systems
Analyze trends, identify root cause and propose solutions

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.