Customer Service Representative - Full-time / Part-time

This position is a customer service call center position with a Pharmacy Benefit Management company
There are different queues:
Medicare Part D - taking calls from members that have Medicare Part D, answering questions regarding prior authorizations, co-pays and general medication questions. Requires great customer service skills, compassion, patience.
Member: calls from members from many different insurance companies regarding genera pharmacy questions - co-pays, prior authorizations, etc...
Physician/Pharmacy: calls from pharmacies and physicians. Ability to be professional and have an understanding pharmaceuticals, coverage, etc..

Representatives will be taking up to 80 calls a day and will be monitored on quality and accuracy.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.