Technical Support Agent - Full-time / Part-time

Seeking experienced Tier 1 technical support agents. Only seeking candidated with customer service and technical support background.

All Candidates will be trained into one of their technical queues:
TV, Mobile or Laptop
As part of their training they offer full training on diagnosing technical issues over the phone.

Day to Day

Candidates will be working within a Tier 1 Warranty Call Center. Candidates must be comfortable taking calls of all types and being on the phones all shift.

Calls coming in will usually be for help/assistance: Example My phone is not turning on, what I do?

Majority of Warranty Calls will be for Mobile/Cell phones but they also warranty other electronic devices such as all types of Pads & Laptops.

Customer Service is #1 Concern
Candidates must have excellent Customer Service
Must have patience for questions and troubleshooting
Able to multi-task; Candidates will document all calls and information on one computer/Screen and would surf the web to research and assist the Warranty Subscribers

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.