The job below is no longer available.
You might also like
in Waltham, MA
$50Verified per hour ProPivotal • 4h agoUrgently hiring 8.6 mi Use left and right arrow keys to navigate- $50
Verified per hour ProPivotal • 4h agoUrgently hiring 10.3 mi Use left and right arrow keys to navigate - $49,000 to $59,000
Verified per year Verizon • 5d agoUrgently hiring Use left and right arrow keys to navigate - $49,000 to $59,000
Verified per year Verizon • 5d agoUrgently hiring Use left and right arrow keys to navigate - $21
est. per hour Central CJDR of Norwood • 24h agoUrgently hiring 10.7 mi Use left and right arrow keys to navigate
Customer Service Representative (2nd shift; 2pm-11pm) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Waltham, MA Waltham, Massachusetts |
About this job
Our stem cell research client in Waltham, MA is seeking (2) Customer Service Representatives. This is a 2:00pm-11:00pm shift Monday-Friday.
Must haves:
1 -Bachelor's Degree
2 -1+ years' experience in customer service and/or contact center
3 - Proficient MS Office computer skills
4 - Must be willing to work Monday-Friday from 2:00pm-11:00pm
Responsibilities:
- Inbound calls - provide customers with a high level of service regarding inquiries, orders, and shipments
- Build and maintain customer relationships
- Assist clients and medical staff throughout delivery life cycle
- Must showcase ability to problem-solve through customer issues, including order discrepencies, complaints, billing/shipping issues
- Assure quality, integrity, and accuracy of client information (including review, processing, and database entry)
- Provide front desk coverage as needed
Qualifications
- Bachelor's Degree
- Able to work 2:00pm-11:00pm Monday-Friday
- 1-2 years minimum customer service/call center experience
- Proven understanding of fundamental call center metrics and performance management techniques
- Strong interpersonal, customer service, and phone skills
- Highly reliable, motivated to excel
- Ability to work on cross-departmental teams
- Strong MS Office skills are required
- Strong written and verbal communication skills
About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.
Your Privacy Choices