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Customer Service Specialist, Hotel Reservations
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1275 West 2240 South West Valley City, Utah |
About this job
Reservations Specialists answer inbound calls and assist guests by handling all facets of their reservation. They are brand champions who, as the first point of contact, set the tone for the overall guest experience. Reservations Specialists are sales and service experts dedicated to delivering a unique, personalized experience to our guests. This position is based in a contact center (call center) environment but IHG is not just another call center. We are a cut above the rest. Apply today and find out for yourself why IHG is such a great place to work.
Who is IHG?
We're lots of things to thousands of people, so there's more than one answer, but all of them will give you a reason why you should build your career with us. We're a company which passionately believes that it's our people who have brought us to where we are today and our people that will help us grow. And if you have ambition and want to work somewhere that appreciates you for who you are, IHG is for you. We want individuals. Passion. Creativity. Dreams. Interests. In short, we want all of you at IHG.
The Company
As one of the world's leading hotel companies, we have some of the best known and most popular brands in the world. All of these brands are unique and work together towards achieving our company's purpose - to create Great Hotels Guests Love(R).
Our award winning brands include InterContinental, Crowne Plaza, Hualuxe, Hotel Indigo, Even Hotels, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, and Kimpton Hotels. Among all our brands we have over 4,800 hotels with another 1,200 in the pipeline.
A Great Place to Work
For us, it's not enough to be one of the world's leading hotel companies. We also want to be the world's best place to work. So we work hard every day to make sure our hotels and corporate offices deliver the welcoming atmosphere that our people feel comfortable in, while offering a challenging and supportive environment that allows our people to grow. We've won plenty of employer awards over the years and are most proud of the ones that acknowledge our investment in our people. We were recently named a Wasatch Front Top Workplace for the second consecutive year by the Salt Lake Tribune.
Our Salt Lake City Reservations Office is located at 1275 West 2240 South in the Metro Business Park. We are a short 5 minute walk from the River Trail Trax Station.
Keywords: Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation
Qualifications
Having experience in customer service, sales, call center, or hotels is great but it is not required. Our primary qualifications are a great attitude, good communication skills (especially listening skills), and the ability to quickly navigate web pages.
Reservations Specialists earn a starting base wage of $11 per hour. On top of base Reservations Specialists earn commission for reservations booked (remember all calls are inbound). We also provide a $1 per hour shift differential for hours worked after three PM and all hours worked on Saturday and Sunday. We also offer annual base wage increases based on performance. Currently our top Specialists earn over $16 per hour.
We also provide an industry leading benefits package which includes medical, dental, vision, disability and life insurance along with tuition reimbursement, a matching 401(k) plan, paid vacation, paid personal days, hotel discounts worldwide, and much more.
Advancement opportunities are plentiful (most of our leaders and support team members started on the phones). Most importantly we will give you the chance to work with a great team of people and Room to be Yourself.
If you are still reading this we want you at IHG! Please apply now and tell us how you could bring your personality to IHG.
IHG is an equal opportunity employer Minority / Female / Disabled / Veteran
Who is IHG?
We're lots of things to thousands of people, so there's more than one answer, but all of them will give you a reason why you should build your career with us. We're a company which passionately believes that it's our people who have brought us to where we are today and our people that will help us grow. And if you have ambition and want to work somewhere that appreciates you for who you are, IHG is for you. We want individuals. Passion. Creativity. Dreams. Interests. In short, we want all of you at IHG.
The Company
As one of the world's leading hotel companies, we have some of the best known and most popular brands in the world. All of these brands are unique and work together towards achieving our company's purpose - to create Great Hotels Guests Love(R).
Our award winning brands include InterContinental, Crowne Plaza, Hualuxe, Hotel Indigo, Even Hotels, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, and Kimpton Hotels. Among all our brands we have over 4,800 hotels with another 1,200 in the pipeline.
A Great Place to Work
For us, it's not enough to be one of the world's leading hotel companies. We also want to be the world's best place to work. So we work hard every day to make sure our hotels and corporate offices deliver the welcoming atmosphere that our people feel comfortable in, while offering a challenging and supportive environment that allows our people to grow. We've won plenty of employer awards over the years and are most proud of the ones that acknowledge our investment in our people. We were recently named a Wasatch Front Top Workplace for the second consecutive year by the Salt Lake Tribune.
Our Salt Lake City Reservations Office is located at 1275 West 2240 South in the Metro Business Park. We are a short 5 minute walk from the River Trail Trax Station.
Keywords: Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation
Qualifications
Having experience in customer service, sales, call center, or hotels is great but it is not required. Our primary qualifications are a great attitude, good communication skills (especially listening skills), and the ability to quickly navigate web pages.
Reservations Specialists earn a starting base wage of $11 per hour. On top of base Reservations Specialists earn commission for reservations booked (remember all calls are inbound). We also provide a $1 per hour shift differential for hours worked after three PM and all hours worked on Saturday and Sunday. We also offer annual base wage increases based on performance. Currently our top Specialists earn over $16 per hour.
We also provide an industry leading benefits package which includes medical, dental, vision, disability and life insurance along with tuition reimbursement, a matching 401(k) plan, paid vacation, paid personal days, hotel discounts worldwide, and much more.
Advancement opportunities are plentiful (most of our leaders and support team members started on the phones). Most importantly we will give you the chance to work with a great team of people and Room to be Yourself.
If you are still reading this we want you at IHG! Please apply now and tell us how you could bring your personality to IHG.
IHG is an equal opportunity employer Minority / Female / Disabled / Veteran
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