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in Bismarck, ND
- $45,000.00 to $52,000.00
Verified per year - $14
est. per hour - $15
est. per hour 
$58est. per hour - $34.34
Verified per hour BNSF Railway • 9h agoUrgently hiring 15.1 mi Use left and right arrow keys to navigate
Manager, Operational Account Management - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bismarck, North Dakota |
About this job
POSITION SUMMARY
This position posting for MANAGER, RX ACCOUNT MANAGERS will oversee the RxPRO team that services National Accounts, Public & Labor, Exchanges, Hospital Verticals and AGB lives. The MANAGER will maintain oversight of the RxPRO Account Managers and Supervisors that service the daily pharmacy service needs our our markets and clients.
Fundamental Components:
- Management oversight of team of 20+ Account Managers including 2 direct report supervisors.
- Daily / weekly oversight of Service Request volume ensuring that we are meeting our SLAs with the markets and clients.
- Daily / weekly monitoring and escalation of appropriate cases. Coordination with CVS Health as needed to move processes forward.
- Oversight of ongoing staff training and development, focusing in those key areas necessary to maintain SR volume at an appropriate level.
- Identification of key strategic needs of the staff - to gain leadership support for resources that will ensure the success of the Team.
BACKGROUND/EXPERIENCE desired:
- Plan Sponsor Liaison and/or Implementation experience
- Strong customer-service orientation.
- Strong communication skills, verbal and written.
- 8-10 years of industry-specific customer service or account management experience.
- Must possess strong working knowledge of Aetna medical and pharmacy benefit setup processes.
- Must possess strong working knowledge of the PBM industry and the competitive marketplace.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
ADDITIONAL JOB INFORMATION
The Manager of Pharmacy Account Management is a very high-profile role that offers great opportunity for the candidate. This position will serve as a primary 'face of pharmacy' to over half of Aetna's clients base. As the Manager, this position will be a part of key strategic discussions around pharmacy benefits, programs and opportunities to strengthen the client relationship for the future.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Management
This position posting for MANAGER, RX ACCOUNT MANAGERS will oversee the RxPRO team that services National Accounts, Public & Labor, Exchanges, Hospital Verticals and AGB lives. The MANAGER will maintain oversight of the RxPRO Account Managers and Supervisors that service the daily pharmacy service needs our our markets and clients.
Fundamental Components:
- Management oversight of team of 20+ Account Managers including 2 direct report supervisors.
- Daily / weekly oversight of Service Request volume ensuring that we are meeting our SLAs with the markets and clients.
- Daily / weekly monitoring and escalation of appropriate cases. Coordination with CVS Health as needed to move processes forward.
- Oversight of ongoing staff training and development, focusing in those key areas necessary to maintain SR volume at an appropriate level.
- Identification of key strategic needs of the staff - to gain leadership support for resources that will ensure the success of the Team.
BACKGROUND/EXPERIENCE desired:
- Plan Sponsor Liaison and/or Implementation experience
- Strong customer-service orientation.
- Strong communication skills, verbal and written.
- 8-10 years of industry-specific customer service or account management experience.
- Must possess strong working knowledge of Aetna medical and pharmacy benefit setup processes.
- Must possess strong working knowledge of the PBM industry and the competitive marketplace.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
ADDITIONAL JOB INFORMATION
The Manager of Pharmacy Account Management is a very high-profile role that offers great opportunity for the candidate. This position will serve as a primary 'face of pharmacy' to over half of Aetna's clients base. As the Manager, this position will be a part of key strategic discussions around pharmacy benefits, programs and opportunities to strengthen the client relationship for the future.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Management
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