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*ORD Premium Services Representative PT - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | chicago, Illinois |
About this job
American Airlines is seeking candidates for Part-Time
Premium Services Representative to work at Chicago O'Hare International Airport
Comprehensive Benefit Package provided and airline travel privileges at an hourly rate of $10.33 USD.
Premium Service Representatives serve as the first point of contact for guests entering the lounge delivering a high level of hospitality with a warm, welcoming and appreciative attitude. Ensures the guest arrival and registration process is smooth, applies guest access policies and utilizes computer programs or other appropriate method to register guests visit, proactively engage guests in queue to determine specific needs and seeks to personally assist any guest who does not require airline-related transactions; coordinate effective queue management to ensure organized and expeditious entry by all guests. Exercises effective and pro-active sales techniques to sell Admirals Club membership to meet sales target. Within the lounges, the Representative will help to ensure the lounge environment reflects a positive image, anticipates guests needs by ensuring lounge cleanliness, business center supplies are stocked and available, technology and related equipment are in working order; assist guests with the use of in-lounge amenities and information; proactively acknowledging guests upon departure expressing appreciation for their business.
Qualifications
High School diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must be well-groomed with a professional appearance
Must possess strong interpersonal and communication skills
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Ability to assume various passenger services duties and functions within the realm of Premium Services Representative tour of duty - including but not limited to ATO, ticket lift, baggage services, Customer Services Manager
Bar service preferred
Possess good judgment, flexibility and be solution oriented
Prior field experience preferred
PC experience preferred
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Required to complete a variety of administrative reports detailing club sales, liquor controls, budget tracking
Ability to work irregular and/or extended hours, including weekends and holidays
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must report to work on a regular and timely basis
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Department:
Customer Service
Location:
US-IL-Chicago
Posted Date:
10/14/2015 16:33:58
Expiration Date:
10/21/2015 23:59:00
Requisition ID:
1506120
Work Schedule
Part Time
Equal Opportunity Employer/Disabled/Vets
jobpost-21918
aa
Premium Services Representative to work at Chicago O'Hare International Airport
Comprehensive Benefit Package provided and airline travel privileges at an hourly rate of $10.33 USD.
Premium Service Representatives serve as the first point of contact for guests entering the lounge delivering a high level of hospitality with a warm, welcoming and appreciative attitude. Ensures the guest arrival and registration process is smooth, applies guest access policies and utilizes computer programs or other appropriate method to register guests visit, proactively engage guests in queue to determine specific needs and seeks to personally assist any guest who does not require airline-related transactions; coordinate effective queue management to ensure organized and expeditious entry by all guests. Exercises effective and pro-active sales techniques to sell Admirals Club membership to meet sales target. Within the lounges, the Representative will help to ensure the lounge environment reflects a positive image, anticipates guests needs by ensuring lounge cleanliness, business center supplies are stocked and available, technology and related equipment are in working order; assist guests with the use of in-lounge amenities and information; proactively acknowledging guests upon departure expressing appreciation for their business.
Qualifications
High School diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Must be well-groomed with a professional appearance
Must possess strong interpersonal and communication skills
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Ability to assume various passenger services duties and functions within the realm of Premium Services Representative tour of duty - including but not limited to ATO, ticket lift, baggage services, Customer Services Manager
Bar service preferred
Possess good judgment, flexibility and be solution oriented
Prior field experience preferred
PC experience preferred
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Required to complete a variety of administrative reports detailing club sales, liquor controls, budget tracking
Ability to work irregular and/or extended hours, including weekends and holidays
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must report to work on a regular and timely basis
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Department:
Customer Service
Location:
US-IL-Chicago
Posted Date:
10/14/2015 16:33:58
Expiration Date:
10/21/2015 23:59:00
Requisition ID:
1506120
Work Schedule
Part Time
Equal Opportunity Employer/Disabled/Vets
jobpost-21918
aa
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