Valet/Bell Attendant (Full-time)

Job Overview

JOB OVERVIEW

Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel's standards.

Essential Functions Must Have

Valid (state) drivers' license.

* Excellent driving record.

* Thorough knowledge of local areas and roads.

* Experience in driving a variety of vehicles with both standard and manual transmissions.

* Fluency in English both verbal and non-verbal.

Must be available to work a flexible schedule; including weekends and holidays

Qualifications

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.* Maintain positive guest relations at all times.* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.* Resolve guest complaints, ensuring guest satisfaction.* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.* Maintain knowledge of:

o Scheduled daily activities.

o Daily arrivals/departures, house count.

o Features and services provided by the hotel.

o Hours of operation of each outlet.

o Parking facilities, layout, hours of operation, prices and procedures.

*

Direct attention to Door Person to receive signals.* Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.* Assist guests and visitors into and out of their vehicles.* Communicate parking procedures to guests/visitors.* Assist guests with loading/unloading luggage into and out of their vehicles.* Provide legible claim tickets to guests for their luggage.* Take possession of and park vehicle.* Document location of vehicles parked in parking facility.* Ensure security of vehicle and its keys.* Date/time stamp vehicle parking ticket and file.* Check with the Supervisor or Valet Parking Cashier for further parking needs or next assignment.* Remain at assigned post while not parking vehicles.* Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.* Answer department telephone within 3 rings using correct greeting and telephone etiquette.* Document phone requests for retrieving vehicles as specified; record time of completion.* Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.* Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility.* Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors.* Upon request from guest, wash vehicles, dispense gas or oil.* Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.* Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.* Follow designated procedures for vehicle accidents, breakdowns and incidents.* Graveyard shift: Complete nightly audit of parked vehicles with parking claim tickets, resolve discrepancies and submit list for charges to be posted by Night Auditor.* Graveyard shift: Reorganize vehicles in parking facilities and keys to prepare for the following day's parking business

Bonus Non-Eligible Relocation Not Available City Scottsdale State Arizona Job Type Full Time Type of Position Hourly Position