The job below is no longer available.
You might also like
in Andover, MA
$19est. per hour SRS Distribution Inc. • 15h agoUrgently hiring 14.7 mi Use left and right arrow keys to navigate- $23
est. per hour Presidio, Inc. • 3h agoUrgently hiring 11 mi Use left and right arrow keys to navigate - $37
est. per hour SRS Distribution Inc. • 15h agoUrgently hiring 15.5 mi Use left and right arrow keys to navigate
Sr. System Engineer - ITSM Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Andover,MA Andover, Massachusetts |
About this job
Posting Job Title:Sr. System Engineer - ITSM
Requisition #: 171698BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
OSS Systems Engineer
Location: Andover, MA
Term: Full Time
Who We Are:
NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visitwww.navisite.com.
Summary:
We have an immediate need for an Operational Support Systems (OSS) Engineer, to manage, maintain, and administer a number of business critical systems here at Navisite. These systems will include the BMC ITSM product suite, BMC Atrium CMDB and BMC ADDM.
The candidate should have direct experience with Service Desk and Configuration Management systems, preferably in a high-volume, service provider environment.
Tune and refine existing functional requirements for BMC ITSM product suite and participate in the development of an integrated BMC ITSM product suite and monitoring/event management operational strategy and architecture.
Configuration and administration of auto-discovery, CMDB data population and reconciliation, as well as modeling Configuration Item (CI) data are among the expected skills. Capabilities should extend to OS-level administration (Linux), exposure with relational databases, and strong troubleshooting skills.
For the right candidate, this role may expand into other OSS areas, including Fault and Performance management systems.
Required Experience:Must know use of overlays feature available on AR System 7.6.04 onwards and possess sound development techniques.Knowledge of Remedy Mid-Tier Administration.Knowledge of WSDL is a must. Must have used AR System to publish and consume Web Services.Knowledge of administration of Apache Tomcat 6.0.35 or above on Linux.Knowledge of JVM optimization within the Mid-Tier environment is a plus.Knowledge of Atrium Integration Engine is a must. This is used to maintain the Remedy user creation and updates among other things.Knowledge of ITSM 7.6.04 and above administration is a must (Incident, Change and Asset Management modules)Must have sound knowledge of ITIL practices.Knowledge of development in CMDB 7.6.04 and above is a must.Knowledge of Remedy data migration tools is a plus.Strong knowledge of UNIX / Linux at user and administrator level is desirable.Solid Oracle experience, from a user and administration perspective (PL-SQL, Stored Procedures, Oracle configuration, etc.) is desirable. Administration knowledge is a plus.Must have worked in Remedy environments having a mid-size to a large user base and have experience with multi tenancy and implementing row level security solution within Remedy application.
Minimum 4 years of experience architecting, implementing, developing and integrating BMC AR System based solutions (custom or home grown).Minimum 2 years of experience architecting, implementing, developing and integrating BMC Remedy ITSM.
Solid Oracle experience, from an administration perspectiveStrong written and verbal skillsProfessional and takes ownership
Additional Desired Experience:Scripting experience (sh, Perl, Python, Ruby, PL/SQL)Experience with Tideway Query LanguageService Provider exposure, familiar with functions within OSS/BSS and ITILExperience with use and management of Cloud/Virtualized environmentsNAVI
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 171698BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
OSS Systems Engineer
Location: Andover, MA
Term: Full Time
Who We Are:
NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visitwww.navisite.com.
Summary:
We have an immediate need for an Operational Support Systems (OSS) Engineer, to manage, maintain, and administer a number of business critical systems here at Navisite. These systems will include the BMC ITSM product suite, BMC Atrium CMDB and BMC ADDM.
The candidate should have direct experience with Service Desk and Configuration Management systems, preferably in a high-volume, service provider environment.
Tune and refine existing functional requirements for BMC ITSM product suite and participate in the development of an integrated BMC ITSM product suite and monitoring/event management operational strategy and architecture.
Configuration and administration of auto-discovery, CMDB data population and reconciliation, as well as modeling Configuration Item (CI) data are among the expected skills. Capabilities should extend to OS-level administration (Linux), exposure with relational databases, and strong troubleshooting skills.
For the right candidate, this role may expand into other OSS areas, including Fault and Performance management systems.
Required Experience:Must know use of overlays feature available on AR System 7.6.04 onwards and possess sound development techniques.Knowledge of Remedy Mid-Tier Administration.Knowledge of WSDL is a must. Must have used AR System to publish and consume Web Services.Knowledge of administration of Apache Tomcat 6.0.35 or above on Linux.Knowledge of JVM optimization within the Mid-Tier environment is a plus.Knowledge of Atrium Integration Engine is a must. This is used to maintain the Remedy user creation and updates among other things.Knowledge of ITSM 7.6.04 and above administration is a must (Incident, Change and Asset Management modules)Must have sound knowledge of ITIL practices.Knowledge of development in CMDB 7.6.04 and above is a must.Knowledge of Remedy data migration tools is a plus.Strong knowledge of UNIX / Linux at user and administrator level is desirable.Solid Oracle experience, from a user and administration perspective (PL-SQL, Stored Procedures, Oracle configuration, etc.) is desirable. Administration knowledge is a plus.Must have worked in Remedy environments having a mid-size to a large user base and have experience with multi tenancy and implementing row level security solution within Remedy application.
Minimum 4 years of experience architecting, implementing, developing and integrating BMC AR System based solutions (custom or home grown).Minimum 2 years of experience architecting, implementing, developing and integrating BMC Remedy ITSM.
Solid Oracle experience, from an administration perspectiveStrong written and verbal skillsProfessional and takes ownership
Additional Desired Experience:Scripting experience (sh, Perl, Python, Ruby, PL/SQL)Experience with Tideway Query LanguageService Provider exposure, familiar with functions within OSS/BSS and ITILExperience with use and management of Cloud/Virtualized environmentsNAVI
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCISY280
Your Privacy Choices