Weekend On Call Phone Supervisor - Part-time

Position: Weekend On Call Phone Supervisor
Job Status: PT
Location: Williamsville, NY
 
Objective:
The Weekend On Call Supervisor is expected to work closely with the Service Coordinators in order to provide the highest quality service to clients and is expected to perform a variety of on-call duties.

Primary Responsibilities:                                                                             

• Reflect the core values of HJBW Enterprises, LLC d/b/a Home Instead Senior Care
• Prior to start of the on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary. 
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. 
• Fill all Client shifts following designated office scheduling processes. 
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). 
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player. 
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. 
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Return resources to the office following your shift. 
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead Senior Care standards are met and upheld

 
Secondary Responsibilities: 

• Participate as needed in all CAREGiver meetings
• Assist with introductions of CAREGivers to clients
• Perform any and all other functions and responsibilities deemed necessary

 
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license and be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License requirements as a condition of employment.
• Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 1 personal reference checks

  
Supervisory Responsibilities:

• None

 
Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor 
• Must be able to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have proficient computer knowledge 

 
**Please note that this position is paid in a flat rate per shift**

HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise) is an Equal Opportunity Employer. 


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